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-   -   Have a bad virus need suggestions ! (https://www.yorkietalk.com/forums/off-topic-discussions/208220-have-bad-virus-need-suggestions.html)

vwill 07-13-2010 04:37 AM
This seems to be infecting a lot of people lately. I had the same thing happen to me over the weekend. If you follow the instructions on the website below, it will remove the malware. There is a link to a spyware/malware program that will remove it from your computer.

How to remove AV Security Suite (Uninstall Guide)

Its a terrible virus! You can get infected just from visiting a website! They are able to insert it into ads on sites.

The site above also suggests keeping software and Windows updates current. I don't have my laptop on all the time, so I think I sometimes skip the automatic updates.

red98vett 07-13-2010 04:53 AM
Quote:
Originally Posted by vwill (Post 3197630)
This seems to be infecting a lot of people lately. I had the same thing happen to me over the weekend. If you follow the instructions on the website below, it will remove the malware. There is a link to a spyware/malware program that will remove it from your computer.

How to remove AV Security Suite (Uninstall Guide)

Its a terrible virus! You can get infected just from visiting a website! They are able to insert it into ads on sites.

The site above also suggests keeping software and Windows updates current. I don't have my laptop on all the time, so I think I sometimes skip the automatic updates.
Well - my problem was way worse - nothing worked until I went thru a long process with Matt on the phone - he tried everything and I followed his instructions and that particular program is gone - but I still have a trojan in my memory but we didn't address that one last night because the other one was what we focused on

BonBon 07-13-2010 04:54 AM
Quote:
Originally Posted by red98vett (Post 3197644)
Well - my problem was way worse - nothing worked until I went thru a long process with Matt on the phone - he tried everything and I followed his instructions and that particular program is gone - but I still have a trojan in my memory but we didn't address that one last night because the other one was what we focused on
What does a trojan do?

red98vett 07-13-2010 04:58 AM
Quote:
Originally Posted by BonBon (Post 3197645)
What does a trojan do?
they can let other trojans infect your computer - most cases they're removable with the right software - but it dependes on WHERE it is -

in my case it's in my memory and no scans will remove it - I reasearched it in detail and it's beyond what I'm able to do on my own and I tried EVERYTHING - then what it did was enable other trojan programs to download in the background - which I'm kind of still dealing with - but like I said - Matt and I didn't address this particular one and I DO need to get it out of my memory or I'll be back where I started

BonBon 07-13-2010 05:00 AM
Quote:
Originally Posted by red98vett (Post 3197648)
they can let other trojans infect your computer - most cases they're removable with the right software - but it dependes on WHERE it is -

in my case it's in my memory and no scans will remove it - I reasearched it in detail and it's beyond what I'm able to do on my own and I tried EVERYTHING - then what it did was enable other trojan programs to download in the background - which I'm kind of still dealing with - but like I said - Matt and I didn't address this particular one and I DO need to get it out of my memory or I'll be back where I started
:eek::eek::eek:

vwill 07-13-2010 05:01 AM
Quote:
Originally Posted by red98vett (Post 3197644)
Well - my problem was way worse - nothing worked until I went thru a long process with Matt on the phone - he tried everything and I followed his instructions and that particular program is gone - but I still have a trojan in my memory but we didn't address that one last night because the other one was what we focused on
That is exactly what happened to me too..NOTHING would run. Everytime I tried to do something I got an error that it was infected...even when I tried to reboot my laptop, it said "logon" was infected. It was awful. It just cancelled or shutdown everything I did. When I shut the laptop down, rebooted in "Safe Mode" (runs only minimal Windows functionality) and followed the instructions on that website, it stopped that virus from running and removed it.

A trojan appears to run as a normal program but then allows unauthorized access to your computer. It can allow hackers remote access to your computer. It doesn't always disrupt you working on your computer...but is doing things that are bad behind the scenes.

AV Security Suite looked like a legit program and was telling me my entire computer was infected. It was prompting me to enter my credit card to activate it so it could remove all the "viruses" (which didn't exist -- IT was the virus!)

AllDogBoots 07-13-2010 05:26 AM
Villette, I am so glad that it is now working. I had a feeling that when I ran into Matt that he was a good guy.

Quote:
Originally Posted by Roboyorkie (Post 3197591)
Glad I could get your computer back from near death, it was a rough road but we did it.

Matt from Remote Tek Support
Matt, I'm Karen. LOL you joined YT! It's a small social media world isn't it?

Patti 07-13-2010 06:23 AM
I am so glad Matt was able to help you at a price you can afford. It's great to see everyone pull together to help one another. I will certainly use Matt if the need arises.

AllDogBoots 07-13-2010 06:30 AM
Quote:
Originally Posted by Patti (Post 3197741)
I am so glad Matt was able to help you at a price you can afford. It's great to see everyone pull together to help one another. I will certainly use Matt if the need arises.
Very glad we found him. Do you think he can help Patti get back online? (Baby Blessing)

TatumsMom 07-13-2010 06:31 AM
So glad you're doing much better Villette! And thank God for good friends that help out in a pinch! :D

Connie 07-13-2010 07:20 AM
I'm so thrilled at this great news! So happy for you, Villette! I also feel a sense of security that I have Matt's website bookmarked and know there's someone to turn to in case I run into trouble! PTL that Karen found you, Matt! I will be referring you to anyone in need of help.

Welcome to YT, Matt! You'll have to tell us about your yorkie and post pictures! So glad you joined here!

I'm doing the happy dance here!

Nancy1999 07-13-2010 08:08 AM
What a happy ending and I'm glad this thread has been tagged, so that we can easily find it. AllDogBoots that was great you could find someone to help, and Matt welcome to Yorkietalk! V, I'm really glad you can at least use your computer now. I know I've had Trojans in the past, and the security program doesn't get rid of some, but merely quarantines it. I thought this was acceptable. :confused:

4doggiemama 07-13-2010 01:31 PM
Amazing! Bookmarked the site.

mimimomo 07-14-2010 11:07 AM
Quote:
Originally Posted by vwill (Post 3197630)
This seems to be infecting a lot of people lately. I had the same thing happen to me over the weekend. If you follow the instructions on the website below, it will remove the malware. There is a link to a spyware/malware program that will remove it from your computer.

How to remove AV Security Suite (Uninstall Guide)

Its a terrible virus! You can get infected just from visiting a website! They are able to insert it into ads on sites.

The site above also suggests keeping software and Windows updates current. I don't have my laptop on all the time, so I think I sometimes skip the automatic updates.
I had a similar, if not the same horrible AV virus couple of months ago. Spyware Doctor cleaned it, I had MacAfee at the time & along w/Norton, it doesn't detect this virus.
Bookmarked Matt's site.:thumbup:

Roboyorkie 07-14-2010 01:51 PM
Yea, its always bad to have 2 different anti-virus programs running at the same time, this is how computers get infected more often, cause the two programs are too busy fighting one another to catch anything trying to install on your computer.

AllDogBoots 07-14-2010 01:55 PM
Quote:
Originally Posted by Roboyorkie (Post 3199440)
Yea, its always bad to have 2 different anti-virus programs running at the same time, this is how computers get infected more often, cause the two programs are too busy fighting one another to catch anything trying to install on your computer.
Told you we needed you ;p

BonBon 07-14-2010 01:56 PM
Quote:
Originally Posted by Roboyorkie (Post 3199440)
Yea, its always bad to have 2 different anti-virus programs running at the same time, this is how computers get infected more often, cause the two programs are too busy fighting one another to catch anything trying to install on your computer.
Matt, do you have any recommendations for a good, free anti-virus program? What do you think of AVG and Avast?

Roboyorkie 07-14-2010 02:01 PM
I like both of them, but I'm more of a fan of AVG, it doesn't slow the computer down as much as Avast. Looks like we might need a Ask Matt technical questions thread :)

jencar98 07-14-2010 02:08 PM
Quote:
Originally Posted by Roboyorkie (Post 3199453)
I like both of them, but I'm more of a fan of AVG, it doesn't slow the computer down as much as Avast. Looks like we might need a Ask Matt technical questions thread :)
Hi Matt...it's great you've joined us! I have a feeling your thread will be a busy one:)

RemydeHaviland 07-14-2010 03:58 PM
I am an advocate of Spy Bot Search & Destroy (matt??? LOL)

It is great at detecting and getting rid of spy - and other mal- ware

Not "viruses" per se... but spy ware and all that other garbage (pop ups) etc. can really slow things down

And its free :)

Roboyorkie 07-14-2010 04:04 PM
yes, Spybot Search & Destroy is a good one to use, Their is also a feature I like bout it that seems to stop spyware/malware from installing in the first place, its called immunization, run that after every definition update

BonBon 07-15-2010 04:10 AM
Quote:
Originally Posted by Roboyorkie (Post 3199453)
I like both of them, but I'm more of a fan of AVG, it doesn't slow the computer down as much as Avast. Looks like we might need a Ask Matt technical questions thread :)
Thank you! I'm off to check out your other thread. :)

Have you posted pics of your yorkie yet? Details?

Roboyorkie 07-15-2010 04:17 AM
I have one picture of him as my Avatar, need to upload more pictures, soon as my fiancee finds her camera. But he just turned 1 back in April, we got him for are 2 almost 3 yo girl

BonBon 07-15-2010 05:03 AM
Quote:
Originally Posted by Roboyorkie (Post 3199931)
I have one picture of him as my Avatar, need to upload more pictures, soon as my fiancee finds her camera. But he just turned 1 back in April, we got him for are 2 almost 3 yo girl
He's cute! What's his name?

red98vett 07-15-2010 05:04 AM
Quote:
Originally Posted by jencar98 (Post 3199461)
Hi Matt...it's great you've joined us! I have a feeling your thread will be a busy one:)
I agree !! I've been seeing more and more people here with computer issues lately and while I know exactly where my trojan came from (a friends hacked email account and I clicked a link thinking she wanted me to read it)..... the problems we're seeing def have nothing to do with this site

these things also can easily be spread thru facebook and other networking sites according to Matt -

I'm already off to refer Matt at Remote Tek Support to friends - on Facebook and in person. I don't go on and on about things but I swear - I would be computerless without his help. It was plain outstanding

I had a friend offer to help me locally - but I wouldn't have had a computer for at least a week :(.....plus I wasn't all to sure if I wanted to turn my computer over to him AND he'd have wiped out my hard drive -

With Matt - we were able to keep my programs - email AND online access without all the work of wiping out my computer and starting fresh

He had me running the same night I contacted him thru his site. No loss of anything and so far - all is working !

Roboyorkie 07-15-2010 05:10 AM
We named him Drako, cause my fiancee has a thing for D names, and cause I like Dragons

kjc 07-15-2010 09:48 AM
Tech Question?
 
Hello. I am here but I don't know for how long... Been having problems for past 2 weeks... 2 Trojans recently blocked by Avast, screen freezes, mouse hijacked, systems resources low, etc.

Just deleted Temp int files, ran Spy Bot, Spy Bot detected a Rootkit and recommended immediate deletion... looks like rootkit was part of Avast???, uninstalled Avast..., installed AVG. ( which I had used before idiot-in-law changed it to Avast and lost my email), changed the battery in the mouse.

Is there more I need to do, or just wait and see how things go from here?


Drako.. cool name, cute pup!
:D

AllDogBoots 07-15-2010 09:51 AM
Quote:
Originally Posted by kjc (Post 3200255)
Hello. I am here but I don't know for how long... Been having problems for past 2 weeks... 2 Trojans recently blocked by Avast, screen freezes, mouse hijacked, systems resources low, etc.

Just deleted Temp int files, ran Spy Bot, Spy Bot detected a Rootkit and recommended immediate deletion... looks like rootkit was part of Avast???, uninstalled Avast..., installed AVG. ( which I had used before idiot-in-law changed it to Avast and lost my email), changed the battery in the mouse.

Is there more I need to do, or just wait and see how things go from here?


Drako.. cool name, cute pup!
:D
You too?? Gosh everyone is having so many computer issues :confused:

Roboyorkie 07-15-2010 10:05 AM
I would run defrag, but sounds like you have something lurking in the background, If you would like we can setup a time to do a remote support session.

Remote Tek Support

kjc 07-15-2010 10:09 AM
Thanks... I'll go there in a bit...(waiting on the school bus!)


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