Slamming Sales People!!
 

Today I read on here that someone was saying bad things about a particular seller to the rest of the people on this board. I cant tell you how disappointed I was to read such a thing on here. I have only been a member of this board for a short time and honestly never heard a negitive thing about GoFETCH, infact most people say what wonderful things she has, they rave about her PJ's her service, how cute her items are but more importantly her customer service. I think it is so rude to slam a sales person and not explain the whole story, I used to be a mod on an American Girl Website and it is something we never allowed!! To a newbee on here they could read that and never order or form an uneducated opionon , I think before people post negivite things they need to take every step possble to resolve the matter via email or PM's.
This is someones business and more importantly in these economic time thier lively hood.
It really hurt me to see such an aweful post and I really think it was very inconsiderate!! :thumbdown:thumbdown:thumbdown

JMHO

Sorry I missed the thread, but I agree with you.
If you have a problem and it's with a person's business you should pm them and not let the whole forum know, it is rude.

i just saw the thread and it is just so un called for for that person to start that thread. I love love love love Des and NEVER had a problem with anything. She is the sweetest thing ever and we love her!! She does an amazing job and I have nothing negative to say about her.

SAY WHAAAAA????

Des @ go.fetch is THE best. Both her products and customer service are :thumbup::thumbup::thumbup::thumbup::thumbup:

I just saw it now and I think it's terrible, I know Des also and she seems fair and honest.
See it takes one person to tarnish someone, thank God we all know her and trust her:( very sad

OK, so I haven't read the thread, but I have ordered from Des and have had no problems! I Love her products! What is wrong with some people???

What?!?! I'm totally surprised that anyone would complain about go.fetch. I love Des clothing items, she does quality work. On top of that, she is such a sweet person.

I agree. I've been here a year and I couldn't believe that someone would come on here and publicly bash a YT vendor. I haven't bought from GoFetch but I love her things and if I can ever get Bailey to wear clothes, she will get my business.

I think two recent reviews were definitely unwaranted - gofetch and sassypup. I haven't personally bought anything from sassypup yet but haven't ever heard any negatives, and with gofetch I've met DES in person and have bought many things from her and her customer service and products are excellent!

I don't think the sellers made mistakes in the above reviews - sounded like the buyers did or didn't read how long it would take to ship out in sassypups case. However sellers are human and not perfect so it's possible they could make a mistake which might be frustrating for the buyer, but a good seller will do what they can to make it right in a timely manner which I know DES would.

Now with that said I would never want to take our right to post reviews here away. There have been some vendors here who ended up scamming people and it's always good to hear others experiences. People need to always give the seller a chance to make it right first and think carefully before the write a negative review.

I have personally myself purchased from Des, and she was fantastic! I recommend her to everyone that complements on Lily's PJ's and definitely look forward to purchasing from her more in the future.. I really don't understand why someone would say things about a seller in a post for everyone to see instead of just definitely or pm'ing the seller.

Gosh...it's hard to make all the people happy all the time...and it seems like GoFetch and Sassypup both have incredible reputations for customer service.

I applaud their diligence to "make it right".

I also saw those threads. I'm shocked that anyone would complain about Go Fetch or Sassypup. I have never seen any bad reviews of either seller. I bought my first item from Des/Go Fetch not too long after I became a member here. Since then I have purchase many items from her and have never had any problems. Her customer service is excellent as are her products. She is very easy to work with and always responds to PMs in a timely manner. I know Des works hard to provide the best customer service, as I'm sure Sassypup does also.

We at YorkieTalk have always believed in allowing members to post reviews, positive or negative of any product seller or breeder or vet. We also do allow product sellers, breeders, or vets to respond to any complaints or problems as well. Members are encouraged to try to work out any differences they may have with another member or seller via PM or email first if possible.

There have been times in the past where a popular and "good" seller has stopped being a "good" seller, and it is important that we allow members of our community to notify one another when such an occurrence happens. That is why we allow reviews and we allow sellers to respond. There have also been times when sellers have not responded to complaints from buyers, but a public thread has helped resolve the complaint.

It has pretty much all been said by others before me, but I could noit just read this and not respond. I have 3 furbabies that I dress and I have become a BIG fan of Des. She has been fantastic about working with me to get exactly what I want. We love her products and her service!!

yep!!! ;) we LOVE DES & Go.Fetch!!!!!! :thumbup::thumbup::thumbup::thumbup:

I agree 100%! When I placed my very first order (many moons ago ;)), she pmed me to be sure I wanted the sizes I was ordering since one of my girls could be in between sizes. She has always responded to anything I have sent her immediately. She really has bent over backwards for my girls and me. I only wish more places had such great customer service!

I was shocked and disappointed in both those threads

I totally agree with you :thumbup:.

I didn't read the thread.

But I know how hard it is to establish and maintain a good reputation.

It is ok to put a bad revue, but anyone should really think about the consequence of their act before trying to ruin someones reputation.

And sometime just talking about it with a few people (PM) make you feel better.

I think the review section is awesome and if someone has a bad experience and the business owner doesn't correct it, it's good to have that information. In these two instances however, it was clearly the buyers who were in the wrong and those thread never should have been started. Hopefully it will be clear to anyone reading them that it was a buyer issue and not an issue with the sellers.

I love Go Fetch
 

I love Go Fetch but I still think we all need the right to say what our thoughts are on vendors and products. Like I love a certain vendor for dog shirts but I won't ever buy four foot suits from again. All of them have fallen apart, I've bought dog beds here that were thin more like a fluffy blanket. Again just won't buy from that person again.

But Fear of the suport of others who have had better luck at buying things tends to keep the unhappy from saying a darn thing.

I am offering my opinion as a long time donating member who is both a buyer and a seller. There is a difference between an honest review and angry character assassination. The Review sections should be used to present FACT supported by documentation of both good and bad service by vendors. Rules with serious consequences should be put in place to protect vendors from angry posts that are not entirely truthful. Venting a grudge is NOT a review. Members should be required to make a valid attempt to resolve problems prior to posting publicly.

There should also be serious consequences for vendors who have been proven to misrepresent their products.

Thank You Chattiesmom. your a wonderful vendor and many many poeple love your products. I know I do. Got the collar yesterday it fits like a glove and looks uber.

I aslo agree that any review should be straight truth and fact.

this is exactly what I was trying to say!! I just think in these hard econmic times and peoples reputation and livelyhood at stake it is something that should be done through email and pm.

It would be really nice if we could implement a review system similar to the one on ebay. It rates the seller in several categories AND gives a limited amount of space to expand on the ratings. This would force reviewers to think carefully about their thoughts and "spend their words" wisely.

Comments on the reviews should be limited to ONE per member per thread. That would almost completely eliminate the bickering and ugliness. A review should provide factual information that is beneficial to all of YT in determining whether or not to buy OR sell to members or outside vendors.

I haven't known Des for that long, but I have certainly ordered lots of stuff from her. she is always so sweet and above and beyond fair and honest. whenever I see some random doggie stuff that I have my eyes on, I always let her know and she tries her best to custom make the things I like if at all possible. and whenever she combines shipping on my orders, she would refund shipping costs! and her products, from quality to attention to detail, I was truly amazed. she has been nothing but WONDERFUL, Im so glad that I found her for my girls! but I don't expect her to be perfect, she is human just like the rest of us.

all these being said, Im still glad there is a section for reviews. I have orded from vendors that are not as wonderful. I've ordered a couple outfits for my girls at the beginning of Feb. (lead time 10 days stated on her site), and she made a mistake with the nightie which ended up being disproportioned, so I sent it back to her about a month and a half ago, and until today, I still don't have it and its too warm in FL to wear it now. on top of that, the seller has never attempted to voluntarily contact me unless I tried to contact her, my patience is running out and Im very close to post a negative review on her!!!

I think this would be a great idea! Especially for newcomers! It would also help new vendors to build up a trustworthy reputation and conversely, weed out untrustworthy vendors....

Me too, I love Go.fetch, good thing I miss the whole thing:mad::thumbdown

:yeahthat::thumbup:

I am shocked that Des was put to this highest test and have to defend herself with proof...
personally if I were a seller and seeing those posts.. I would red flag it and think gee do I need this kind of acusations from a member... No..so by being the poster.. this poster could hurt herself far more then she could hurt Des that I too buy for.. and ya know for the one who commented her prices are out of this world.. just do not buy and let it alone.. it is anyones right to not order from a vendor... but it is not up to members to belittle prices...IMO
I had drama threads.. but I also hate seeing some one that works so hard to gain a good reputation have one person come on a make a thread to harm their business...
I am with Cindy.. maybe the seller/buyer reviews need to change.. for If I sold on ebay and a person ordered from me with a bad rep for demeaning sellers. I would sit and wonder.. oh boy what proof do I need to keep here on this sale...again IMO...
I also feel this was not an appropriate way to deal with this issue...I think it is wrong that a person can post anything deameaning like this without proof and then a person try to defend themselves and can't.. that is so wrong and I do not care who the people are..so something could maybe be done on this part..
I hate to see people get hurt cause some one is having a bad hair day...

anne