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BabyFidgette 11-28-2008 08:29 PM
Need your advice
 
Here's the deal-I sold dishes on eBay for $81.00. They were brand new in the box. I packaged them very well. Wrote fragile all over the box. Made the buyer get insurance and delivery confirmation. She claims some were broken. She filed an insurance claim with USPS, but it was denied. I am going to appeal, but if I don't win, here are my questions. Please answer honestly, I need advice.

1. Should I be responsible for refunding all her money even though I'm now out the dishes?

2. Should she compromise and I refund half? I've already offered this to her, but haven't heard back yet.

3. Should I let her file a Paypal claim and see what happens if she doesn't accept my offer? (Anyone have to deal with something like this on Paypal?)

PS. I've learned my lesson and will never sell fragile items on eBay again.

jlafred 11-28-2008 08:52 PM
Did she say why USPS insurance denied her claim? I havent been thru this but I would first want proof that her claim was denied and why.

BubblPopElectrc 11-28-2008 08:57 PM
I think you should refund her money in full.

Did she send you a picture of the broken dishes?

ETA: How weird that ALL of the dishes would break. If this isn't the case, maybe a partial refund is due unless she sends them back to you.

BabyFidgette 11-28-2008 09:03 PM
Quote:
Originally Posted by jlafred (Post 2352594)
Did she say why USPS insurance denied her claim? I havent been thru this but I would first want proof that her claim was denied and why.
She actually sent me a scan of the denial and it said it was denied due to improper packaging, which is BS b/c I made especially sure that I packaged it right.

BabyFidgette 11-28-2008 09:04 PM
Quote:
Originally Posted by BubblPopElectrc (Post 2352596)
I think you should refund her money in full.

Did she send you a picture of the broken dishes?

ETA: How weird that ALL of the dishes would break. If this isn't the case, maybe a partial refund is due unless she sends them back to you.
No, not all broke, but quite a few of them. She is going to send me pictures when she gets them back from the PO.

Can you tell me why she should get a full refund and I should be out all the money? Just curious.

cj125 11-28-2008 09:10 PM
Nicole - did the PO have specifics on how to pkg? I've never seen them if they do. That's why you had her buy insurance.

Also, maybe you should contact eBay and ask them what they think you should do. They'll be objective and the transaction went through them.

Good Luck!

BabyFidgette 11-28-2008 09:32 PM
Quote:
Originally Posted by cj125 (Post 2352604)
Nicole - did the PO have specifics on how to pkg? I've never seen them if they do. That's why you had her buy insurance.

Also, maybe you should contact eBay and ask them what they think you should do. They'll be objective and the transaction went through them.

Good Luck!
I've never seen anything at the PO on how to package something. I actually just called Paypal and it seems that we may both be able to get our money back, so we shall see.

BTW I was going to say your daughter in your avatar looks just like that missing girl...and then noticed from your siggy that it is!

cj125 11-28-2008 09:51 PM
Quote:
Originally Posted by BabyFidgette (Post 2352628)
I've never seen anything at the PO on how to package something. I actually just called Paypal and it seems that we may both be able to get our money back, so we shall see.

BTW I was going to say your daughter in your avatar looks just like that missing girl...and then noticed from your siggy that it is!
Oh good! I wasn't surprised about the PO declining it but one of these places should have covered it. :thumbup:

Yes, she's a little doll, isn't she? My heart just breaks for her and all the other missing children.

BabyFidgette 11-28-2008 10:00 PM
Quote:
Originally Posted by cj125 (Post 2352648)
Oh good! I wasn't surprised about the PO declining it but one of these places should have covered it. :thumbup:

Yes, she's a little doll, isn't she? My heart just breaks for her and all the other missing children.
She actually looks a lot like my friend's daughter!

I was surprised that the PO declined either. :rolleyes: They would be admitting they did something wrong, then!

BubblPopElectrc 11-28-2008 10:02 PM
Quote:
Originally Posted by BabyFidgette (Post 2352601)
No, not all broke, but quite a few of them. She is going to send me pictures when she gets them back from the PO.

Can you tell me why she should get a full refund and I should be out all the money? Just curious.
Because you are the seller. Let's say you bought something from Macy's.com and when you received it it was broken. Would you expect a refund from Macy's?

By the way, I don't mean to sound snarky. :p

BubblPopElectrc 11-28-2008 10:08 PM
I ran out of editing time..

How could they say they weren't packed correctly if they were in the original, unopened packaging?

BabyFidgette 11-28-2008 10:20 PM
Quote:
Originally Posted by BubblPopElectrc (Post 2352653)
Because you are the seller. Let's say you bought something from Macy's.com and when you received it it was broken. Would you expect a refund from Macy's?

By the way, I don't mean to sound snarky. :p
Yes, but I'm not a huge corporation. That's my point.

BabyFidgette 11-28-2008 10:23 PM
Quote:
Originally Posted by BubblPopElectrc (Post 2352657)
I ran out of editing time..

How could they say they weren't packed correctly if they were in the original, unopened packaging?
Well, the dishes where in the original box and never opened. Then I put that box in another box with bubble wrap, Styrofoam, etc. She denied my offer of half back, so no doubt she'll file a claim with Paypal. That's the only way she may get a full refund. She has to also send the dishes back to me. We'll see what happens.


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