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VickiesMomma 01-24-2008 10:18 AM
Quote:
Originally Posted by daisy mae06 (Post 1700350)
Well I would say it is a false advertising problem print this out and take it in... or ask to speak to a supervisor... make sure you get the name and extension # of the manager you speak with.
What do I do with thier info?

daisy mae06 01-24-2008 10:35 AM
Quote:
Originally Posted by VickiesMomma (Post 1700362)
What do I do with thier info?
You can use what ever they say... you / BF spent a lot of money with them they need to stand behind there promise on the return policy.

Nikki+2 01-24-2008 10:45 AM
That doesn't make any sense. I would definitely call again because that is not NM policy. Do you have one anywhere near you that you could go to in person? Even if for some odd reason your particular shoes had a 14 day exchange policy, they (or you) can easily get the delivery information from UPS or whoever to prove you did not receive them within this time frame.

KathyinCali 01-24-2008 10:59 AM
I think you just got a hold of someone who doesn't know what they are talking about. I've shopped Neiman's for many years, and the only thing they will not take back is Louis Vuitton. They are very clear on that policy since LV will not allow a store to carry their items unless they enforce their no return policy. I've returned Manolo's to Nordstroms so I don't think Manolo has this policy. Maybe try talking to someone else.

TommiGirl 01-24-2008 11:01 AM
after seeing the policy that DaisyMae posted, I think you have every right to get either a refund or a credit.

$665.00 is too much to let it slide without a fuss.
14 days is unreasonable when items are being shipped.

Call them, girl, and get your gears in motion. Read their policy back to them.

Someone is NOT doing right by you.

LunasMomma 01-24-2008 12:54 PM
I think going to an actual store would be more effective,if that's at all possible. It's harder to say no to an unhappy customer in front of everyone;)

VickiesMomma 01-24-2008 03:05 PM
Good new and bad news.

Bad new, they would take them back but for 298 because they just put them on sale. So, I can can have 298 in credit or 10% less and do cash back.

Good news, my b/f felt bad and took me to NY. He bought me a new pair. Not the same style, but still cute. :D

Good news, I listed them on CL and got a buyer for 420. :thumbup:

Nikki+2 01-24-2008 03:12 PM
Quote:
Originally Posted by VickiesMomma (Post 1701353)
Good new and bad news.

Bad new, they would take them back but for 298 because they just put them on sale. So, I can can have 298 in credit or 10% less and do cash back.

Good news, my b/f felt bad and took me to NY. He bought me a new pair. Not the same style, but still cute. :D

Good news, I listed them on CL and got a buyer for 420. :thumbup:
Well that's better than nothing. I don't understand them not giving you full credit though- I've never heard of that.

daisy mae06 01-24-2008 03:17 PM
Quote:
Originally Posted by VickiesMomma (Post 1701353)
Good new and bad news.

Bad new, they would take them back but for 298 because they just put them on sale. So, I can can have 298 in credit or 10% less and do cash back.

Good news, my b/f felt bad and took me to NY. He bought me a new pair. Not the same style, but still cute. :D

Good news, I listed them on CL and got a buyer for 420. :thumbup:
OMG that is BS that they wont give you a full refund or exchange!
Glad that you got a new pair...

daisy mae06 01-24-2008 03:21 PM
Quote:
Originally Posted by Nikki+2 (Post 1701374)
Well that's better than nothing. I don't understand them not giving you full credit though- I've never heard of that.
I really think we are not getting the Full story. something does not add up.

VickiesMomma 01-24-2008 04:47 PM
4 Attachment(s)
Quote:
Originally Posted by daisy mae06 (Post 1701413)
I really think we are not getting the Full story. something does not add up.
If you believe that, that's fine. However, I've been nothing but honest.

For those of you who want to see my fab new shoes, here's my pics. I can't want to wear them out. I love them.

Nikki+2 01-24-2008 04:53 PM
Quote:
Originally Posted by daisy mae06 (Post 1701413)
I really think we are not getting the Full story. something does not add up.

Yep, I've done my fair share of business with NM and I would never expect (or put up with) being treated that way and I've never heard of anything like that.


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