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-   -   Can you beleive this? (https://www.yorkietalk.com/forums/general-yorkshire-terrier-discussion/57312-can-you-beleive.html)

daisysis 11-02-2006 07:10 AM
Can you beleive this?
 
2 weeks ago Sissy went to a groomer and she cut the tip off her ear.
After talking to many about this and here on YT
I finally went back today and asked for ALL my money back.
She said to me she was sorry.
But, if I would take my car in to be fixed and they made a mistake they would not give my money back or...
My child to a doc and they made a mistake I would still be charge..
Well she gave all my money back and I left in disbelieve of what she said.

My Sissy is ok and she goes back to the vet next week for a check.

chachi 11-02-2006 07:12 AM
Well good at least you got your money back

Timmy 11-02-2006 07:12 AM
That is good that you did that. Don't worry about what she said. She cut your baby and you could have done it worse like making her pay for the vet bill.

Yorkie3 11-02-2006 07:49 AM
I am so glad you got your money back. I am so protective of my babies though that it wouldn't have been enough, especially with the comments she made. As for me....I would make a sign no smaller than a 4 ft x 4ft and write "___________of whatever grooming, cut the tip of my dog's ear off" and stand it in my front yard.

I know that is probably not what most would do, but I would want to warn others. I can't believe she compared that to a mechanic and a dr.

Dawn125 11-02-2006 07:58 AM
Accidents happen and unfortunately dogs do occasionally get cut at groomers. Rather than refunding the groom price, the groomer should have paid the vet bill(s) which were probably more than the price of the groom anyway.

Piccolo's mom 11-02-2006 08:02 AM
Quote:
Originally Posted by Dawn125
Accidents happen and unfortunately dogs do occasionally get cut at groomers. Rather than refunding the groom price, the groomer should have paid the vet bill(s) which were probably more than the price of the groom anyway.
I totally agree.

dray 11-02-2006 08:33 AM
At my shop over the last 30 years there have been a couple accidents. One must understand that even though I am a very good groomer there are a lot of things that can happen with dogs that move and sharp tools. I have never myself cut an animal that needed to go to the vet but I have had groomers that have had accidents. Nothing to serious but still accidents. The first thing we do is not charge for the grooming and by the time the owner comes to pick up the dog it has already been to my vet and I have paid the bill. If it needed further care I would always pay for it.

Owners do not bring their dogs to the groomers to be hurt, but it can happen and if you tell the owners about it and you have taken care of the problem , they may or may not forgive you, but that is just the way it is. When I was a hair dresser I can remember the girls sometimes cutting a ear or something, if this can happen on a woman sitting still it can happen on a small moving target.

It is not the accident we can not forgive, it was her response that was unacceptable, and you do need to make sure she pays the vet bills it is her responsibility.

Peters 11-02-2006 08:42 AM
why did you pay in the 1st place and why did you wait 2 weeks?

Marcellacml 11-02-2006 08:44 AM
Shes probably made mistakes so many times that she already had planned what she was going to say. Glad you got your money back and that your pooch is okay:)

Shadow 11-02-2006 09:19 AM
Quote:
Originally Posted by Peters
why did you pay in the 1st place and why did you wait 2 weeks?
Her husband was the one that picked her up, atleast I think this is the one.
Why she waited two weeks :rolleyes: She is probaly like me and doesn't like confronting things like this .but it keep bugging her so she finally did it. AM I right?

I can't believe she said that !!! IMO opinion she shoud not even had to ask!

Rae Rae 11-02-2006 09:33 AM
Quote:
Originally Posted by daisysis
2 weeks ago Sissy went to a groomer and she cut the tip off her ear.
After talking to many about this and here on YT
I finally went back today and asked for ALL my money back.
She said to me she was sorry.
But, if I would take my car in to be fixed and they made a mistake they would not give my money back or...
My child to a doc and they made a mistake I would still be charge..
Well she gave all my money back and I left in disbelieve of what she said.

My Sissy is ok and she goes back to the vet next week for a check.
You shoulda told her if a doctor made a mistake they would lose their license! THat's good she gave you your money back, but she didn't have to be snotty about it.

daisy mae06 11-02-2006 10:03 AM
Quote:
Originally Posted by dray
At my shop over the last 30 years there have been a couple accidents. One must understand that even though I am a very good groomer there are a lot of things that can happen with dogs that move and sharp tools. I have never myself cut an animal that needed to go to the vet but I have had groomers that have had accidents. Nothing to serious but still accidents. The first thing we do is not charge for the grooming and by the time the owner comes to pick up the dog it has already been to my vet and I have paid the bill. If it needed further care I would always pay for it.

Owners do not bring their dogs to the groomers to be hurt, but it can happen and if you tell the owners about it and you have taken care of the problem , they may or may not forgive you, but that is just the way it is. When I was a hair dresser I can remember the girls sometimes cutting a ear or something, if this can happen on a woman sitting still it can happen on a small moving target.

It is not the accident we can not forgive, it was her response that was unacceptable, and you do need to make sure she pays the vet bills it is her responsibility.
Very well said and I do the same with my skin costomers -the vet + the dr LOL I have never cut any one with shears but I have niped a neck line no dr needed just a tiny pin size spot. but I DID NOT charge for the cut and even gave a coupon for the next visit.

daisysis 11-02-2006 10:21 AM
Quote:
Originally Posted by Shadow
Her husband was the one that picked her up, atleast I think this is the one.
Why she waited two weeks :rolleyes: She is probaly like me and doesn't like confronting things like this .but it keep bugging her so she finally did it. AM I right?

I can't believe she said that !!! IMO opinion she should not even had to ask!
Yes you are right you and many others finally convince me and I was so angry I wanted to cool down...
I have not gotten a vet bill as of yet and I will ask her to pay.. if she don't I will see her in court.. Yes.. I know accidents happen.. I am training now for grooming and I have learned alot from this mishap..

vainchick5 11-02-2006 10:25 AM
Quote:
Originally Posted by dray
At my shop over the last 30 years there have been a couple accidents. One must understand that even though I am a very good groomer there are a lot of things that can happen with dogs that move and sharp tools. I have never myself cut an animal that needed to go to the vet but I have had groomers that have had accidents. Nothing to serious but still accidents. The first thing we do is not charge for the grooming and by the time the owner comes to pick up the dog it has already been to my vet and I have paid the bill. If it needed further care I would always pay for it.

Owners do not bring their dogs to the groomers to be hurt, but it can happen and if you tell the owners about it and you have taken care of the problem , they may or may not forgive you, but that is just the way it is. When I was a hair dresser I can remember the girls sometimes cutting a ear or something, if this can happen on a woman sitting still it can happen on a small moving target.

It is not the accident we can not forgive, it was her response that was unacceptable, and you do need to make sure she pays the vet bills it is her responsibility.
Well said :thumbup: Grooming isn't cheap and Iw ould love to have a trustworthy groomer, that even if he/she did accidentally cut my baby, that they would have taken care of the needs at that time. Your clients are very lucky to have you :D

irishawk 11-02-2006 02:18 PM
If you're anything like me, it wasn't about the money, it was the principle that she hurt your baby and didn't accept any responsibility for it. By her giving you your money back it was her owning up to what she did. Good for you for sticking up for yourself and your baby.


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