:mad: Very Angry!! I was treated like crap at the vet's office!!
 

Ok so this morning at 8 I take Reese in to have her spay surgery. She was very wound up this morning until I put her in her carrier and she starting crying but anyways. We get to the vet and I take her up to the front desk to check her in. I tell the ladies my last name and Reese's name. They look in the book and she isn't scheduled!! They ask me if someone from the office called me last night and I said no. Then they asked me what color the appointment card was and I said blue (which it is). They look at me like i'm crazy and i'm just coming in without an appointment. They look in Reese's chart and it isn't in there either that she is supposed to be spayed today. By this time i'm getting very frusterated because I have the blue appointment card at home and its on my calender that she is supposed to have surgery. I hear one of the ladies telling another one that "were just going to have to do this". She then tells me to sit down and wait. So I sit down and i'm pretty mad, this surgery has been scheduled for at least a month and i'm very surprised it isn't written down anywhere. After I sit down I call my mom (I just turned 17 a few days ago and my parents are out of town). So I call my mom and ask her if she is sure that Reese's surgery is today just to double check with her. She says it is and I tell her that Reese isn't in the book but they are going to do it. After I hang up with her I hear one of the ladies "whisper" to another one "that girl thinks all of this is BS!". Of course I hear this and that just blows me over the edge. I'm almost about to cry when I get called back. Reese gets a quick once over and is taken back and I get out of there. When I get home I check the blue appointment card and it says "June 13 Reese has surgery". The ladies told me to bring that back with me when I pick her up, and you bet I will. Now that I'm home I'm a little shaken up that I was treated that way. I know for a fact I wouldn't have been treated like that if a parent was with me. I call my mom again and tell her what happens and she calls the office. A lady is supposed to call me and apologize but I don't know if she will. I'm just very mad that I was treated this way, I know it may not seem that bad as your reading it but let me tell you it was. I'm also an emotional person (you should see me during lifetime movies) so I wasn't surprised that I was about to cry but still I was very upset. Sorry for the rant but I just had to get it out.

I'm so sorry that you were treated that way. It's upsetting enough to have your little one go through surgery but then to be treated that way makes it 5times as hard. I would definitely tell the vet about how you were treated at the front desk and then it will depend on how he acts to see if you should find another place to go. Make sure you bring that appt. card back with you and hand it very sweetly to the ladies at the desk and show them you have more class than they do.

I don't take that kind of attitude and incompetence very well. I think I would have taken my little girl home, found another vet, returned with the appointment card, and let them know (specifically the vet, not just the front desk help) that they had lost a client and why. There is no excuse in the world for treating someone in that situation that way-and your age has NOTHING to do with it!!

I agree with Bailey's Peeps, and maybe when you pick up Reese and hand them the appt. card, I would advise them how they made you feel,and your money is the same as anyone of any age,and you'll probably be spending it at another vet in the future!
In all the jobs I've had.. THE CUSTOMER IS ALWAYS RIGHT. and they should not have made you feel like they did. :thumbdown

The girls at our Vets office are so sweet and would have never have treated you that way. I would have taken my dog elsewhere. I hope she does okay with her spay

oh you poor thing! Here you are a nervous wreck about Reese's surgery and they just add to your stress! I'm so sorry that happened to you. At least you will have the satisfaction of shoving the appointment card into their faces when you get back there! You get the last laugh, just keep telling yourself that! And besides, they are such idiots that they probably would have treated your mother the same way, so don't think it's just because you are a young person. I'll keep Reese in my thoughts and hope that everything goes quickly and smoothly!

I have to agree with everyone - go somewhere else...Now ...not only are YOU upset but Your yorkie will be upset and that just isn't the way to go for something like this -

You need to be CONFIDENT in your vet and if you aren't - don't do it. Obviously a mistake was made on someones part - but you can move on and do this again at a later date. GOOD luck - things happen and sometimes we just have to go with the flow -

I agree with the previous posts. Nobody has the right to treat you like that, especially in a vet's office where you are supposed to be able to trust them with your baby dog. If they don't treat you like professionals, how can they treat your pet like professionals? I hated it when things like that happened to me a couple of years ago. Now that I am in my 20s suddenly people take me more seriously. They should apologize profusely to say the least. Do consider changing vets and tell them why.

you shouldn't have ben treated like that by the receptionists or techs. Sometimes people just forget to write the surgery in the book. Its the hospitals mistake and they should apologize to you.

have you ever taken Reese to another vet or is this the only one you've been to? I remember we had the same thing happen at the clinic i worked at and it turned out that the client came to the wrong hospital. she had scheduled the spay somewhere else.

aounds like my ex-vets office.

lifetime movies.. hah.. those things make me cry like a baby.

i've noticed a trend that 90% of receptionist anywhere are more likely to have an attitude.

vet?
 

i believe i would have walked out the door and called another vet or at the very least talk to a person in charge or the attending vet dr! there is absolutely no reason at all for anyone to be treated that was because the employees can't keep up with their appointments! it seems like the person who made the appointment didn't record it at all maybe they quit or were fired but that has absolutely nothing to do with you at all! i would still say something to someone and personally wouldn't accept an apology! that's just me though. even if those vet office employees were busy or having a bad day you didn't cause it and certainly hsouldn't have to tolerate being mistreated! snotty rude people just want to make me rearrange their faces! ugh!

just to add something else. I"ve been in the tech's shoes and i've also been in the receptionist's shoes. If something like that happened where i worked we would have searched the files, and the appt book first to see if someone wrote it on the wrong day. If there's nothing there we would ask the client if they would mind if we switched it to a later day. If they agreed then great. If not, next step would be to tell the Vet what happened and see if he could squeeze the puppy in or switch around the surgery schedule to see if another vet could do it or do something else. yes it was one of the staff's fault for not writing it in the book, and the staff would do everything possible to get that surgery done that day. sometimes it doesn't work out though and teh owner goes home with their puppy and another surgery day. the point is a good vet staff should be polite and do everything they can to accomidate the client if the mistake was their own fault. They should never be rude to a client (though there are some instances where it is neccesary).

I'm sorry that happened, they were very rude and that was totally uncalled for. I made an appointment the other day and when I called to check the time they didn't have it listed the lady was like well its not here but I'm sure soemthing must have happened what time do you want it. Nothing like, you're lying.

I would definately take the card back in and if you do decide to goto another vet I sure as heck wouldn't go until you told the VET what happened. There was a time where my vets office was going through front staff fairly quickly and I'm sure it was because of their attitudes. Now they have the sweetest group up front. There were always a few good ones but now there are no bad ones. I'm sure if you tell the vet he/she will not take it lightly, how the front desk handles customers really makes a difference in whether he/she has customers.

Just make sure you are calm when you go back in and make sure you (like someone else mentioned) have more class than they do.

It is because you are young. I have found that women treat younger girls badly automatically. It is as if they are jealous of your youth, or just automatically think you are stupid because of your age. That is just my opinion, and it is how I felt when I was younger. You get no respect. It still happens.
You will get treated like that for a while, just hold your head up, and make them think that you are so sure of yourself, that it MUST be them that is wrong. Stand up for yourself, it will make you feel good! I think you are just like me, I am emotional and I get hurt easily when people treat me with disrespect, when other people just blow if off.

And when you go back with the card, make sure the vet knows, and tell them that you will be taking your business elsewhere. If the vet knows that, heads are going to roll at the front desk!

It will be ok, Sweetpea!

I have to agree with Anaelle's Mom. I do know that a lot of the younger generation bring it on themselves, but also there are an awful lot of the younger generation who are caring, responsible people, even more so than some of the older generation! It is a shame that they all have to suffer for the few who aren't. And no one should be made to feel like those people made you feel. There is one person at our vet's who would probably be the same way. But the others are all so nice that it makes up for it. And we love the vet. So even if we had a bad experience with the one bad person, we would not want to go to a different vet.

So, like she said, hold you head up, show them the card to prove you were right, but smile and also show them you are a bigger person than they are.

I am glad someone sees it like I do, I thought I would be the only one thinking it was mostly an age thing. Thanks!!

I am so sorry you were treated like that. It's ashame that some adults think they can speak to younger adults that way. I would say something to the vet when you go back.. I would also have your Mom call the vet.

Your baby will be just fine. But spoiler her when she gets home.

I know how you feel. When I first got started in the work force after college, people in my office never took me seriously. Supervisors felt they could speak to me rudely and in a condescendant way because I was young. Many times I went home crying because I was treated so badly. My mom told me to go in and demand respect otherwise people would continue to walk all over me. I did just that and even confronted a big time director about her behavior and she actually apologized!! My point is that you should demand respect and you will get it. Being sensitive and weepy (I know, I was the same way) make people see you as weak and they will walk all over you. Keep your head up and walk in that office as though you are confident and make those rude women apologize to you. They are there to serve YOU as a client. And be sure to let the vet know that you were treated badly.

wow i'm surprised at the number of replies. well when i returned home after dropping Reese off I was in tears. I called my mom and she said that she would call them and that she wasn't very happy either. She called me back and told me that someone was going to call and apologize. 30 min later someone called and apologized for the appointment not being in the book but that was all she apologized for. The lady also told "whispered" to someone else that "that girl just belives this is all bs" and after i heard that i told them i could reschedule and come back another time and the lady said "no its already done,you can't reschedule".

Reese is home now, just went and got her a few minutes ago. I took the card but the only person I talked to was the vet tech lady and she told me all the after care stuff. I did see the receponist at the desk but she made no attempt to talk to me so i just handed her the appointment card and left with Reese.

The odd thing about all of this is that I know one of the vet's very well. He happens to live 5 houses down from me and his wife was my 6th grade teacher. He wasn't working today but i will tell him what happened if i see him

That's what you need to do, tell the Vet, he'll have a different reaction,when he realizes he's gonna loose some $$ , because of how they are treating customers..
How is she doing?

Reese is doing fine thanks. She's laying down on her favorite blanket and sleeping. The other pets miss her (an older golden retriver and 2 cats) but the vet tech told me to keep Reese away from them incase they want to start playing with her. I'm glad to have her home it was very quiet without her here.

I'm definatly going to talk to the vet when I see him, he usually walks his dog around 5 or 6 so i'll keep looking for him. I really like the vet he's very nice and we have known him for a long time and all our other pets have gone to his office. Unfortunetly there are 2 other vets in his office so were not always guaranteed to see the vet we know. All the vets at the office are wonderful, i just don't like the recepontists. I told my mom if I go back to the vet and i'm treated that way again I won't take it from anybody and just leave. I really was thinking about leaving after I sat down and was denied a rescheduling. As I was sitting down I could hear the ladies "whispering" about me. These ladies are grown women and I excepted a little more class from them.

I'm sorry you had to deal with this. I hate it when people like that cop attitude. Definitely make sure you talk to your vet friend and/or let the one on duty today know how their front staff behaved. I'm guessing the vet wouldn't be happy about it either.

Hugs to Reese and you.

I would have been shaking too if that had happened to me.I hate it when a few people in some of these offices think they are all knowing and the client is the one who does not have it together.That is when I get so angry I can barely speak.I am sure they cannot wait for you to bring back the card except I would show it to the vet first and see how he reacts.Cathy and Yoshi:thumbdown

As I was sitting down I could hear the ladies "whispering" about me. These ladies are grown women and I excepted a little more class from them.[/QUOTE]


Unfortunately, rude snide girls grow into rude, snide women. That's my experience anyway. I hope you do tell the vet what happened. Money is money no matter whose hand it giving to them, right? I'm sorry you were treated that way, it wasn't right. Just remember karma honey. What comes around goes around- they'll get treated rudely by someone too. Keep your chin up!

Gosh, that is such a bummer. I'm so sorry you were treated in such a rude disrespectful way. As if it wasn't already a tough day for you and your baby. How is your little one doing? Keep us posted. Sending you warm happy wishes!

I am so sorry that you had to go thru this. it should not matter if you are 17 you are a young adult and they should have treated you like one! It makes me so mad that there are small minded people like this. I hope your baby is ok. You have more class than both of those ladies!

I'm sorry that you have had such a bad experience at the vet's office. I think those receptionists are rude and you should definitely complain to the vet that you know. You should let him know what kind of staff he is employing and he might be losing business with people like this.

Reese10 --- Get ready! You're young - and these things do happen. I took my dog in to get groomed --- and they didn't have him down for the appointment (they had him for the next day) -- but worked him in and did a great job.

My mammogram was last Saturday - I called to confirm the time - and lo and behold - they had it down for the following Saturday - glad I called!

I had a colonoscopy scheduled (no fun and I dread it like anything) -- and they called and rescheduled me. After - I had started the "dreaded prep" and made arrangements for a ride, etc. etc.

As inconvenient as all these things are - they are not the end of the world.
I work in medicine and I can tell you for sure that occasionally our patients show up on the wrong day or miss their appointments because there has been some miscommunication somewhere. And - being totally honest - sometimes it is our fault and sometimes it is theirs. But we (like your vet) always work them in.

Personally - if I took my dog in to be spayed/neutered - and he wasn't scheduled - I would see if (hopefully) he could be worked in..... and, if he couldn't, I would reschedule.

Being much older than you are - I have learned to go with the flow as much as possible. What you are talking about is not one of life's "real problems." My daughter was diagnosed with MS last month, my 28-year-old nephew recently died from a malignant brain tumor - and my best friend was recently diagnosed with cancer and has less than a year to live. I think I could handle rescheduling my dog to be spayed.

But - your vet's office did go ahead and do it and your little girl is doing fine. So - it all really worked out okay. And - yes, the girl or girls at the office weren't as nice as they should have been - but you said that you're very emotional - and they may have been reacting to your being so upset.

Whatever - move on -- it's all over and done and your little girl is recovering and doing well. That is what is most important.

Count your blessings -- at least you have YorkieTalk -- a place to vent!!!!!

Good luck -- Carol Jean

I also have seen that "some" older people feel it is alright to be condescending and rude to the younger folk, and it just isn't right to be ugly to other people no matter the age, situation, or whatever. ALL people deserve respect. Bottom line, you were not respected today and that needs to be addressed. It may not help, but it could be these ladies have treated other people this way and it won't be the first time they were called on it. Chances are it is not. If I ran that office, I would want to know how my staff treated others. And yes, while in the big scheme of things it might not be the worst problem in the world...why just let it go and let them continue acting that way? Mean people suck and they should be called on it...Just my two