what else could i do
 

:(okay i posted in the wrong area but i just need some advice on what else i could have done or do in this situation. i was shopping at petco in my home town and heard a dog cry as if he was in pain so when i look through the groomers window i see the groomer shaving a schnauzer's face and he is trying to get away and she was holding his whiskers and beard so tight twisting the long hair around her fingers i just stood there watching as she tightened her grip at this time i notice im not the only one watching now i know she felt us watching cause i was trying to burn her with my eyes she looks up at me and as i shook my head at her in disgust she lets go and says aww good boy. i couldnt believe i was the only one willing to speak to the manager but i did and she seemed as if it were no big deal.. i know that you have to hold the dog really well for this part of the cut but there is a safe correct way. i was so upset i storm to the door tears in my eyes when a gentle man walking in ask me if im okay and of course i tell him what i just wittnessed and point out the manager i spoke to who is still watching me he looked as if he had seen a ghost i had know idea it was his schnauzer...so he walks to the manager and she gets mad at me for telling him. i still feel like i should have done more what could i do is there someone i could call plzzz tell me:(:(

Awww, that's terrible. I hate to see stuff like that too. I think you did the best you could by talking to the manager. And at least that man knows it was his dog and hopefully he won't bring him back there. You may be able to call corporate offices, but I am not sure. So sorry though. :(

Well, hard to say. I sit at my groomer's when my pups go in. I have two who are notorious "screamers" ... if someone were going by who was not aware, they would swear they were being hurt while I know that is not the case.

Not that I am defending it...just saying that unless you know the dog, it's a hard call. They do have to restrain them...some pups will scream just because you are restraining them.

Oh, and yes, it should have been reported. At least then they could look into things.

At least the message got to the owner. I would write or call corporate office and let them know what happened.

I think you done the right thing!

Good for you for speaking up!!! Dogs can't tell you how they were treated when they were away from you, but you gave that dog a voice. I would have wanted someone to speak up for ZoE if I wasn't there to do so. I'm sure that dog would thank you because his owner probably won't take him back there to be subjected to such rough treatment.

I agree...I would also want some one like you to speak up for my two pups if I wasn't around to see it. I am sure the man that owned the schnauzer was happy you did as well.

I see you as a hero! Thank goodness it happened to be the schnauzers owner you talked with. At least now he knows what is going on there.
You are great for speaking up for that dog - who cares what the manager says or thinks.

I think you did the right thing. At least the owner knows and he can decide if his dog was being hurt and hopefully go somewhere else.

I think you did what any person who is concerned about other animals would do or at least I would hope they would do. Some groomers do hold the hair under the chin and its supposed to keep the dog from pulling and stuff but I imagine if the dog continues to pull and scream they need to let lose and take a minute or two or just use a different approach. It is possible the dog was just a screamer to my moms beagle screams when anyone looks at his mouth except my dad, when we first took him to the vet my dad stayed in the waiting room and me and my mom took him back and when the vet went to just look at his teeth he was screaming like he was dying but there was nothing wrong with him and my dad came back and said hey what are you doing to my dog and had to show the vet his teeth lol.

My Olivia is so bad that sometimes all I have to do is touch her feet when I am grooming her and she screams like a little girl...and I mean LOUD...you know the sound...like a little girl cheerleader. As in shreak! My pups always come running to save her. Crazy stuff. She does it on occasion at the groomer as well, but she knows no one is going to save her. :p Least of all me...I already have her number.

Lol My Pixie has a nice silky easy to groom coat and if I pull in the least she screams. The others who have cottony coats put up with much more.

Oh, yeah...that is definitely my Livi. She is a MESS. I finally cut her hair short...easier on her and easier on my ear drums. hahha

You are a good person,taking up for someone that could speak out. If that dog bit her it would have to be quaranteened and the groomer is the one that should of been put in a cage.
It was NO accident that they man asking you if you were ok was the owner of the dog,,it was GOD taking care of the little ones.
You still need to call corporate.

Biting dogs are exactly why they hold the chin hair. It's the only place to safely hold a biter or they must be muzzled & Petco frowns on muzzling & even then they would need to remove the muzzle to trim the face.

My thoughts exactly!

I hold Joey's chin hair when I'm trimming him or even brushing his teeth, what she describes is much more than just holding his chin hair.

We all have a responsibility to get involved when necessary. Groomers must hold the face still when clipping around the eyes etc. What you saw sounds over the top to me. I read the other posts and had to LOL I have a screamer too. Gracie sounds like she is being tortured or killed. It is so pitiful, I have had my neighbor run over to my house, she thought something was attacking my dogs. Gracie was just getting her nails clipped.
I think you did the right thing. If I thought someone was being abused I would call the police/or check it out too. We must step up, if some one is unable, to get help on their own.

I groom all four of by Yorkies and each of them handle it in very different way. I too will hold their chin hair in order to stop for harming them when I am clipping their eye hair. For the most part they handle it very well. One will struggle the whole time I am grooming her even though I have been doing it for 5 yrs. Another will yip and yipe at the simplest thing and just scare the crap out of me. But it needs to be done, and I dont trust anyone else to do it (not even my sister who ownes her own grooming business) just because I know how frustrating it can be.

Im glad that you spoke up and that the man now knows how his pup was being treated. People have to be able to trust that their groomers are taking every precaution so that they are not causing harm to their animals while getting the job done. But also without taking it too far..

oops ! double post

:yeahthat:

It is great to know you were able to speak to the owner of the schnauzer, even if you didn't know at the time he was the owner. I would certainly want to know if someone mistreated my lil girl. I imagine he was very glad you told him.

No way would my groomer try to hold a pup by his chin hair if he was attempting to bite. I don't know many people who could grab them quickly enough to not get bitten. And, even then you cannot control a pup liike that if he is trying to bite...he would flip around. Holding chin hair does NOT secure a pup. It merely keeps them from moving their face while scissors are near.

I probably spend more time at a groomer than most people and I have to say that I have seen plenty of them carry on when she is handling them and NOT hurting them. They can really act like they are getting killed. Many of them don't like their chin hair held because they feel they are losing control. They scream....they also scream about their nails. And sometimes they get quicked. does not mean the groomer is at fault. I guess the amount of time I have spent with mine has made me see things in a whole different light. What I will say is that I would NEVER be a groomer....and I mean NEVER. The things they deal with is unbelievable...each pup is soooo different..and the owners...well you know how I do with people. hah They bring pups in that are matted to the skin and then wonder why they must be shaved down. They don't ever handle their pups to help them understand a brushing...and then they wonder why the groomer says their pup was out of control. The list goes on and on...and ON.

Oh that poor thing! Bless his little heart! I think you did the right thing as well! I would of spoke up too!

I agree - sounded like the groomer was holding and twisting the hair which really must hurt a dog.

Kudos to you for speaking up! I would definitely call the corporate offices and speak to someone there.

I am going to find the number and call today. Guyz the screaming is what got my attention the hard twisting and jerking of the dogs hair is what I found to be wrong I to groom own yokies and my families dogs ect but she could have done alot of things differently. Thanks everyone

It is normal for a groomer to grab the beard to steady the head of the dog while doing the face but it is not correct to cause the dog pain. Pulling and twisting is not necessary and should not be done. The whiskers should never be involved in the process.

I have found that many people who work in the pet industry are not necessarily pet lovers. The managers of these pet stores are business people not pet people. I would not consider taking my pet to a chain store for grooming. I will not leave Gracie for more than an hour and a half. If they cannot get the job done in that length of time then they don't get my business.

The pet grooming schools that are out there these days are very much lacking in proper training for their students. It used to be basic for the school to teach each of the standard cuts for purebred dogs as well as other cuts. Now so many of these "groomers" do not even know what an official cut is for the registered breeds. You almost need to do a security check on these places.

Yes, you absolutely must be very careful when choosing a groomer....just as you would choose a hairdresser for yourself. Although..there is a big difference in that you are not at a hair dresser's mercy as the pups are with groomers.

I won't leave my pups anywhere for grooming. I did it once many years ago and picked up a terrified pup .. only found out later that the groomer had cut the dewclaw. Then she denied it of course....sorry but when you do that the pup screams out. Never again!

You did the right thing going to the manager...I would have done the same thing. I do agree that these little ones can be babies about their grooming...I have 2 like that myself..This is why I do them myself. Sadie is easy...just stands there and lets me clip her...Lillie on the other hand...is TERRIBLE!! you would think I was killing her....she has a very thick coat that matts....it is a 2 day process to clip Lillie...she gets very scared and shakes...Bentley is our new little guy...not quite sure what his coat is going to look like...right now it is very thin and straggly looking...he is 6 months old do he still has puppy coat...next bath he is getting clipped too....I don't think they look bad at all...matter of fact I have seen some professional groomings that look worse than what I do...and I know they are safe with me.