Some Groomers!
 

A new grooming salon opened up right next to my nail salon, it was very cute and its clean. It’s a husband and wife that owns it, the husband apparently does all the bathing, and greets customers, the wife does the grooming. I talked to my nail tech and she said a lot of people have said the lady (owner) is very good. So I go in there one day just to chat, check prices. The lady wasn’t there. I talked to the guy, he was very nice, commented how handsome peanut was.. So I made an apt.

When I dropped him off, I was able to meet the lady. She was nice.. Didn’t think much of her. I gave her a picture and said this is what I want him to look like…. Well I kid you not, I picked him up and he looked like a schnauzer. I couldn’t believe my eyes. When she brought Peanut up to me she was holding him like he had rabies! ( if punt doesn’t know you and you are holding him, he will wiggle, but if you talk to him and hold him tight he will calm down) Peanut was wiggling and he was very uncomfortable, she didn’t even talk to him! She was very cold with him. Usually groomers are dog lovers, and to me how she was treating peanut was so uncalled for, it made me upset knowing peanut was uncomfortable. So I said “can I have peanut” and she continued to talk and wouldn’t hand me my dog, Then I said more stern, hand me my dog.

After I was holding him, she asked me if I liked his cut, I told her no not really, he doesn’t look like the picture. Then she said ok let me fix him for you. I said ok. She grabbed him like someone would grab a box, no feelings what so ever. She placed him on the table and started to fix him, I could just see it in eyes that he was uncomfortable, I just wanted to tell her to stop and to give me my dog back. She finished and he looked horrible, some hairs were longer than other, his face was all uneven! At this point I am done with this lady and her cold heart, so I paid what I owed and left! Oh and then the lady doesn’t even say bye or thanks for coming or anything she just takes off in the back… This lady knows nothing about customer service!

The lesson I learned is, if you have a groomer you love, don’t ever try anything different!!

Oh wow!! Poor Peanut. How horrible of her. I am soo glad I have the groomer I have. She does it from her home and as soon as I drop them off she is talkin to them and loving on them. I would spread the word so her business gets slim. I dont see how anyone would bring their dog back after being treated
So badly!

I know! I can get over his bad hair cut, that's not what even bothered me about her, what bothered me is how she treated him! I am not use to that, everyone that comes across him has always been real loving with him, but she was the opposite..It makes no sense because she is a groomer and deals with dogs all the time.. is that how she treats all the dogs? The groomer I go to is wonderful, she always greats us, and always will say Hi to peanut and want to hold him before she says anything to me lol. I know when I leave him at the groomers he is very well taken care of and loved.

I will never try someone new! I would love to post something like a review on her business, but she doesn’t have a website yet, or even in yellow pages!! So I will have to wait!

Sorry to hear about Peanut. I hope he is recovered from the horrible ordeal. I am also in Corona. Can you tell me which groomer you are talking about? I will help spread the words so another dog don't fall victim.

It is Purty paws, off Hidden Valley in Norco. You go to Nikki's Pet spa don't you! isn't she awesome!! I love her, I tried this new one bc they are right by my nail salon, but I should have known, nobody is like Nikki!!

I am sorry to hear Pnut and you had such a bad experience. I was lucky in the beginning. Buster was sick when I first got him so I could not go to a regular grooming salon. I saw a card for a woman who would come to your house at my Holistic pet store and she cuts the owner's 2 maltese. It is great because she comes at night and bathes and cuts Buster in my kitchen. I can see how she treats Buster and she gives a great cut. He gets really excited to see her so I know he is happy too. It is always so sad when you hear about a bad grooming experience because you realize how uncomfortable, scared, or worst of all hurt, the dog was during the process.

I know I check out Yelp and Citysearch when I looking into a business. I think you only need the name and address to post but I am not sure. It is good of you to let other owners know.

She sounds like an ice cube that hates dogs.:confused:

Ya i know! I guess she is a yorkie breeder, i feel sorry for her pups bc you know she only does it for the money!

With that personality, she won't be making money grooming very long.:p

Thanks for the info. I will for sure spread the words on her. Yes, I go to Nikki's and absolutely adore her. She is pretty far from me (I live off Ontario in South Corona) but I continue to go to her. Not going to trust my baby with anyone else. Not only is Nikki great, her staff is excellent also.

Just read below that this lady is a yorkie breeder!!!! How horrible!!!

That groomer will learn quickly that word of mouth works both ways. If she continues like this, she will find herself out of business before long!!

I read about a study on this subject. It in concluded that for every positive experience, people will tell an average of 2 others. But for every negative experience, people will tell 7 others, who in turn will each tell 7 more. The study concludes that people are more likely to pass on negative experiences than positive ones voluntarily. Most of the times they will only pass on positive reviews when asked, not voluntarily.

WOW! That's terrible. I really hate things like that. I took Jackson to one groomer who was the same way. The haircut was terrible and I was just uncomfortable with the way they treated him... like I was just handing over a "thing" and not a living breathing being. I am sooo lucky that I have found a mobile groomer who is so super nice. She's friendly, personable, always responds to phone calls and e-mails promptly, and is available last minute for us (my dad uses her too for his dogs). And Jackson is always happy when he leaves and looks good.

I know, that's the thing I was like "whatever" about his horrible hair cut, but you will Piss me off if you treat my baby like a "thing". I should have went with my heart, it told me just to keep my groomer I have, but you never know.. it could have worked out, then I would have 2 awesome groomers.. lol Oh well. I am glad I have Nikkis (groomer) she is awesome and the most important thing is she treats my Peanut like a baby and not a "thing"