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-   -   What do I do???? (https://www.yorkietalk.com/forums/general-yorkshire-terrier-discussion/202891-what-do-i-do.html)

Jennxling 05-05-2010 09:03 PM
Quote:
Originally Posted by capt_noonie (Post 3116756)
You have given more than enough time. Have you also checked her profile page to see when was the last time she was on YT? If she has been on since you started emailing her, then it's obvious she is avoiding you. If you have a PM there's no way of not seeing that big yellow rectangle at the top right hand corner.

Also, there was a thread a while back about a yter not getting their item they ordered from another yter. The yt seller had a lots of sales previously, but as of late, started not shipping anything. After the yt buyer posted a thread about her not receiving her item, a LOT of other yters came out and said they had problems with her before, but were just afraid to say anything bc of her previous good reviews. Maybe this is like that case. btw that seller is now banned.
I didn't know I could do that...but I just checked, she hasn't signed on since when I last talked to her. So what should I do now? I feel relieved though that she is not avoiding me...

ArmaniMan 05-05-2010 09:06 PM
I did some more investigating... and she has been adding items to her shop in very recent days... I was starting to get worried about her and wanted to see if she was active anywhere... so hopefully now that you have sent an email you will get a response... otherwise I would make sure you file the paypal claim within the 45 days. Good Luck.

Jennxling 05-05-2010 09:14 PM
Quote:
Originally Posted by ArmaniMan (Post 3116766)
I was just thinking about this the other day and hoping you had gotten your item by now...

I am really surprised because this seller has only positive feedback, here and elsewhere... she hasnt been on here in close to a month now per her profile.

:confused:
I guess it's only 3 weeks...maybe this week? Did you receive your item yet?

ArmaniMan 05-05-2010 09:16 PM
Quote:
Originally Posted by Jennxling (Post 3116782)
I guess it's only 3 weeks...maybe this week? Did you receive your item yet?
no not yet.

Jennxling 05-05-2010 09:16 PM
Quote:
Originally Posted by ArmaniMan (Post 3116770)
I did some more investigating... and she has been adding items to her shop in very recent days... I was starting to get worried about her and wanted to see if she was active anywhere... so hopefully now that you have sent an email you will get a response... otherwise I would make sure you file the paypal claim within the 45 days. Good Luck.
How do you do that? I am new to all this I guess...I have no idea what's going on. I will dispute by 5/23 (40 days) if I still don't receive it...

ArmaniMan 05-05-2010 09:19 PM
Quote:
Originally Posted by Jennxling (Post 3116786)
How do you do that? I am new to all this I guess...I have no idea what's going on. I will dispute by 5/23 (40 days) if I still don't receive it...
When you are in your account... there is a bar at the top that says "resolution center" click on it... a new page will come up, on the left there is a box that says "Dispute a transaction"... click that button.

capt_noonie 05-05-2010 09:25 PM
Quote:
Originally Posted by Jennxling (Post 3116786)
How do you do that? I am new to all this I guess...I have no idea what's going on. I will dispute by 5/23 (40 days) if I still don't receive it...
40 days is a long time, even if it is a custom item. If it's not a custom item that is waaaaaaay too long.

red98vett 05-06-2010 03:36 AM
hey there !! I sell (not hot selling item) but still sell ....and wanted to state that as long as she is in touch with you I bet you'll receive your product !

My problem lately has been "life' things (work - my youngest son etc) interferring with my normal shipping plus computer issues with my printer but I TRY to always keep the buyer informed....and will promptly respond to them if contacted

my last few orders have been much slower than usual going out but I'm getting back on track.

One thing is don't ignore anyone and be honest if late on shipping. Most people will understand (I hope!)

If she's been in touch with you - then you're already ahead - if you're being ignored than that's a whole nother animal

edited to add - I've been here forever making custom labels using your pictures - this is the first time I've been behind in my orders - no excuses but I do apologise to my 'buyers'

RDB911 05-06-2010 04:42 AM
The key is communication. If something is going on with his/her personal life..thats normal we all have our ups and downs but I ALWAYS keep the line of communication open. If I know its not going to work out Im honest and let the customer know and refund the $$ asap.

Ladymom 05-06-2010 08:15 AM
Is there any information about shipping times on the website? Is this a custom order or something that has to be ordered from the company first? If so, it might take a little longer, but that information should be on the website so customers know upfront how long to expect to wait.

If it were me, I wouldn't wait 45 days. I'd file a Paypal dispute in 30 days. The seller will be notified and she will have to respond.

Assuming it is not a custom item, if you get a refund you can purchase the item elsewhere.


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