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-   -   Dog.com (https://www.yorkietalk.com/forums/yorkie-products-reviews/48547-dog-com.html)

Kona 08-04-2006 10:01 AM
Dog.com
 
I'm very disappointed with dog.com. I order this very fun ball that giggles and makes noise as the dogs play with it. Not 10 minutes after my dogs started playing with it, it would no longer make noise. I called the company to complain and ask them to send me a new one. The manager said they have no guarantee on the toys and "sorry." The person I spoke with said, "We can't control how rough some dogs are with the toys." I'm sorry, but my 2 less than 3 pound yorkies should not be able to ruin a toy that quickly. They can't even get their mouths around it. They were just hitting it back and forth.

Sorry about the rant but that frustrated me! :thumbdown

Timmy 08-04-2006 10:03 AM
I would be mad too.....I have not ordered through them before but thanks for letting us know...I will never order from them

Sucks that they can't even send you a new one.

Nikki+2 08-04-2006 10:48 AM
Thanks for the heads up- that's pretty bad customer service!

wenkebach99 08-05-2006 04:05 AM
ball
 
wow the price to replace that one ball would have been worth it because they don't realize the bad publicity they are getting now!!
Some companies just don't get it!! I would have given you another ball and then quit selling that particular item since it isn't something that would hold up especially to a tiny yorkie!!!
ttysoon
Melinda, Sassy and Simba

lisatodd 08-05-2006 04:36 AM
you know, its like they say.....once you have been given bad service, the word will spread. it is going to spread like wildfire here at yorkie talk.

omega 08-05-2006 05:30 AM
I've actually read bad reviews about that toy you bought. Things like pieces breaking off and dogs choking, etc... Still, the company could have been more helpful.

I have purchased things from them several times and have never been disappointed... guess it just depends. I just got another order from them the other day with liver treats and a pair of shears. Shipping was pretty quick and I'm happy with the products.

Sorry, you didn't have the same good experience!

omega

chattiesmom 08-05-2006 05:33 AM
Thanks for the head's up. I have been tempted to order from them, but I will shop elsewhere.

This day and time $$ is too hard to come by to shop with vendors who do not stand behind their products.:D

kitty 08-05-2006 06:45 AM
I won't order from Dog.com because I requested a catolog 3mos ago and have never received one. I called the company and they said they sent one out to me and unless I order from it they wouldn't send out another one. I was so mad that I refuse to buy any thing from them. They told me to just order online. I told them I perfered to order out of a catalog. Oh well, there are plenty of other companies that are more helpful. Sorry for your bad experience with them. :aimeeyork

cchu 08-05-2006 06:48 AM
I used to order from dog.com ALL the time! I think they're pretty good BUT I once ordered a wiggle ball form amazon and the same ting happened. After playing with it for five mintues, the ball stopped wiggling! I did find out that it was the battery. Did you try changing the battery?

Kona 08-05-2006 09:36 AM
Quote:
Originally Posted by cchu
I used to order from dog.com ALL the time! I think they're pretty good BUT I once ordered a wiggle ball form amazon and the same ting happened. After playing with it for five mintues, the ball stopped wiggling! I did find out that it was the battery. Did you try changing the battery?
Hmm, no I didn't try that. I don't even know where a battery might be... I'll have to check that out. That would have been nice for the company to tell me.

Kelz 08-05-2006 07:19 PM
Dog.com does suck! i order new bowls almost 2 weeks ago and still have no recieved them!!

veguroev 08-05-2006 07:56 PM
I don't like dog .com either. I ordered from them once, tht was the first and last time I did it. the customer service was so crappy. My items took 2 weeks to get home. I called customer service 3 times, was on hold like 40 minutes each time until I gave up. emailed them and told them the lakc of customer service skills they had. :thumbdown

baby03 08-05-2006 08:44 PM
I have never ordered from them and after reading this I never will.

Baby Blessing 08-05-2006 09:30 PM
Quote:
Originally Posted by Kona
I'm very disappointed with dog.com. I order this very fun ball that giggles and makes noise as the dogs play with it. Not 10 minutes after my dogs started playing with it, it would no longer make noise. I called the company to complain and ask them to send me a new one. The manager said they have no guarantee on the toys and "sorry." The person I spoke with said, "We can't control how rough some dogs are with the toys." I'm sorry, but my 2 less than 3 pound yorkies should not be able to ruin a toy that quickly. They can't even get their mouths around it. They were just hitting it back and forth.

Sorry about the rant but that frustrated me! :thumbdown
I recently went into a Big Lots for the first time and I saw those in their store. They had quite a few items for pets. I really was surprised at all the stuff they had. I bought some really great painting brushes and must say they were a lot more reasonable than elsewhere. Patti

Tiger's Mom 08-06-2006 02:43 PM
Wow, that sure is such a waste of money and time . . .I never buy at a store who does not provide a 100% money back guarantee . . .so I always make sure to check their return policies.


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