Im a precious pup?????
 

Is Gerry ok? Has anyone had contact with her? I placed an order with her on 2/8/06 and i havent recieved the order yet :confused: she hasnt responded to my emails or my pm. Just curious.....

I spoke to her briefly for like 2 minutes. Her little son is sick, but other than that I think she's ok. I know she's been really busy with orders and stuff and hasn't really come on to YT. I wonder what happened?? :confused: :confused: I wonder if she didn't receive the order or something?

She told me that she recieved the order and it was shipped out but that was it and the last time i recieved an email from her was 2/8 when the order was shipped. Hope all is well.

You should be ok - Gerry is GREAT :thumbup:

Nobi and V, you are great!!!!! Thanks for posting for me...yes, I spoke with Nobella earlier in the 3 minutes I had to spare today!!! I'm so sorry if you have been waiting for your order Daisy. I'm gonna get in touch with you!

I have been so crazy with business lately, this is very good for me but I have not been able to come onto the forums. I'm sorry if you have been waiting for an order...just in case anyone wants to know, I am alive and business is running at a nutty pace...I'm in NYC and we actually had a snowstorm here last weekend. I actually had my internet knocked out for days...my internet has been running in and out for a while now but is beginning to settle down. I'll get in touch with you and let you know what the status of your order is...look out for my email soon.

XOXOXO

Gerry, I have missed you! Glad that business is going so well :)

Hey Gerry, Glad you are back! I am still waiting on an order from 1-22-06. Do you think the snow storm is holding everything up!! I hope your boy is doing better and enjoying all the snow to play in!!!
:rain:

Gerry sounds like you need a Helper !

Hi chewysmom!! Just wanted to say i recieved my order and thank you very much!! Also thank you for the lil extra toy that was very kind of you. I will be ordering from you again I love my dog bed!!!!

P.S hope your son is okay.

LOL...I KNEW you had a good reason - you can't get any better than that - the storm was INCREDIBLE ! I was back east for the Blizzard of 78 and man - it was FUN ...but it shut down the whole city of Providence RI for a week !

Be prepared to be even busier Gerry - I've been referring your site to quite a few people lately interested in CC Systems etc...

when i ordered from there the same thing happened to me i didnt get my order for like 4 weeks....

Hi Daisy,
I ordered from Gerry on1/17, my credit card was charged 1/19 and I was told it had been shipped. I STILL have not received my order. First email said it had been delayed, second said it was lost in the mail and the last email 2/10 said she was resending the order priority mail on 2/11 and would take 2-3 days. As of today I still have not recieved the order and NO response to my numerous emails. I have emailed and asked her to send trakcing #s, a phone # etc. and have received no response whatsoever. At this point I have requested that she credit my credit card account and forget the order and still NO RESPONSE. If you do receive your order or have a contact phone # can you please let me know.

Cooper's Mom

That is EXACTLY what happened with me. In the end I told her I wanted a refund because I was tired of waiting.

Similar happend to me , had to keep emailing, got my order after i asked for Refund, mind you i waited 2 month and then it came with a different color then i orderd without an explanation, was very dissapointed as i realy liked that site ! :(

I feel the need to let everyone know the position that an online business is in. I, for one, totally understand that when you purchase something online and invest your hard earned money into an item, you expect what you paid for. I know from first hand experience that customers are unfortunately unable to see the processes of what "behind the scenes" work is involved and I thought it would help to give my perspective.

1) I am not sure if you have tried calling Gerry and leaving a message, but I do know that several times I would receive PM's regarding orders expecting an immediate response. Im not saying this is the case, but for future reference to those who might be utilizing yorkietalk as a method of communication for business purchases, it is definitely not efficient nor appropriate.

2) With the exception of those who create and sew their own merchandise, all products are bought from several of those in wholesale trade, and the business depends on their lead times and product availability in order to provide customers with the greatest pet products. Their are several times where a vendor will not be in communication with their customers (in this case Imapreciouspup) and we sit here waiting and waiting and telling our customers the situation hoping they will understand. We are told the same things by our vendors, that the product was shipped or no response, and it is hard to relay that information to a customer, especially an eager one. This is why on most sites it says that packages may take up to 4-6 weeks for delivery- for unforseen events in the "business cycle."

3) Once a package is shipped to a customer, it is at the mercy of the shipping carrier. There are unfortunately several instances where a shipment will take longer than usual or possibly even be lost. While most of us never have a problem, things do happen and if shipping through the post office their is only delivery confirmation, making it impossible to "track" a package. I know that Gerry uses the post office, so asking for a tracking # wouldnt help. I also know that the shipping charges are based on the packaging costs, time involved, and actual shipping costs, and if tracking is used it is for Gerry's protection to be able to prove a package was delivered so the customer cannot accuse otherwise. When I want a specific tracking # on orders I place online, I always send an email to the company before I order (this also helps to see if the business is timely etc), that way I can find out if I will even be provided a tracking number, because it is certainly not a right of paying for shipping.

I hope this information is useful for anyone who enjoys making online purchases, and possibly sheds some light on the fact that many online businesses (and I know Gerry for sure) really care about their customers and despite some of the uncontrollable factors, they are working as hard as they can to make sure everyone is happy. I know recently with the bad weather and delayed vendor shipments, their are several people wondering what is going on. I know that Gerry would not purposely ignore an email from a customer, which is why I mentioned either calling or sending another email. Threatening a business is certainly not a good way to get things done, and if so concerned about the charge I would take it up with the credit card company. This is not to say that communication is not important, I think it is crucial and responding to customers is #1, which is why I urge you all to see what is going on and hopefully get this resolved. Last thing, a lot of times a business will ship an item and has emailed you that it has shipped. Many times they will get emails asking the status, and a daily response of "it has shipped" is not neccesarily time effective, yet waiting for you to get the package (and assuming you eventually will since it was shipped) is more reasonable. If 20 orders are placed a day, getting 100 emails asking about if it has shipped when the original email stated it was shipped isnt realistic. It could be that she is backed up trying to find out where the packages that she sent really went.