|
Oh NOOOOO! I was reading this thread http://www.yorkietalk.com/forums/sho...4&page=1&pp=15 (about the cute dog house on abc distributing) and wondered how much shipping would be, so I filled out the checkout line and before they even told me what the shipping costs would be it said "THANK YOU FOR YOUR PAYMENT!" WHAT???? I didn't want to buy this item just yet!! I was just curious abuot the dang shipping. And on top of ALL of this, they never did tell me what the shipping costs would be. It just said "thank you for your payment. Shipping costs will be charged to your credit card when your item is sent out." What the heck? I tried to call or email their customer service to tell them to CANCEL my order, but their offices (even online cust. service) is CLOSED for the holiday. This sucks. I'm screwed. What's my hubby going to say about me buying Sully a doghouse for our tiny condo? OMG. |
YEPPPPP I posted about the same problem awhile back. It was like 30% extra for shipping. i imagine the heavier the more shiping will be. I also received ONE item with a big HOLE |
I remember that happening to someone else. Sorry Val :( You can call the cc company and tell them what happened & they can take it off/stop the charge. Hope I helped. |
Oh my gosh, That sucks. I hope you get to resolve this matter as soon as possible. Hopefully if you call the cc company they can put a stop to it. Good luck. |
I've done that many times...to see what shipping is, and if it's too much, I just close it and forget it! How can they do that...not give you shipping prices and finalizing the order without your okay? I hope you can get through to them and get it cancelled! |
Yup, and when you try to return things they don't give you back the shipping. It's a rip off! |
Val, try this You could try calling your cc company and telling them what happened. Ask them to cancel the payment. then, they won't ship it to you because it's not paid for. |
Quote:
|
Call your credit card company and see if you can stop payment or do a charge back. |
I honestly wonder if they do that on purpose - that happened to me a year ago when I got the fabric house from them - I think their site is rigged to do that. People need to start reporting that to the BBB |
Whenever I'm searching on the web & getting information on something, I NEVER enter my credit card information UNLESS I'm ready to buy. Just a word of advice to all. If you have to, call their 800 number. |
I made this same mistake with LTD... a few weeks later I got a post card from them asking you to send in payment for the item. and they will bill you for the shipping after you receive the item... So I just will not send in payment for the order and it will not ship! Hopefully you will get the same card from ABC! Yikes... I hope so... I ended up ordering it from Lakeside, where they tell you the shipping and you pay for it all up front! No funny Business! |
I feel so bad! I didnt know the company was like that I am for sure not going to deal with them and i hope you get it straightened out! |
That has been my experience with ABC, you don't find out shipping until you receive the item and it is usually high. I looked at the Lakeside Collection, they have the same doggie condo. I haven't ordered from them yet..wondering if they have the same high shipping cost. Has anyone tried them? ooops, just saw the post above r/t Lakeside, thanks! I will give them a try, they have basically the same items. |
hey Val, okay ABC will send you a email telling you that your order will be processed and the amount.... however if will still be a couple of days until it "officially" goes through.... just call them and they will cancel it.. next time though you can check over the phone, they can give you a quote w/ out having to process anything..... Hope this helps... but they are cheaper than lakeside on the handling charge...... goos luck~!! |
ABC does thier orders very strangely. I remember someone else on here found out the hard way once also. Unfortuanatley they bill you once the item is sent so you wont know shipping until they ship the item. It probobly wont be cheap for an item of that size and weight either. Im so sorry for you. |
You might try calling them ASAP and cancelling the order. I think that the reason that their stuff is so cheap is that they take you to the cleaners with shipping and handling. GOOD LUCK..... keep us posted on the outcome. |
What a bummer Val...I hope you are able to prevent this and get your money back. |
Quote:
|
same thing happened to me with the stroller. I ended up keeping it, the shipping was reasonable, 8.00 but i was so upset when it first happened. Let us know how it ends... |
I agree with the people that said to call your credit card company if you are unable to get ahold of the abc company. Have them cancel the charge and then abc won't ship the house because you didn't pay for it. |
Neither ABC or LTD have 800 numbers they have long distance number and they keep u on hold for a while but you have plenty of time to call in the am the take 4ever to process an order. |
Yeah.. ABC will rack yo up with long distance charges with holding. The whole point is they are SNEAKY . It doesn't matter if you can call them and cancel. You shouldn't HAVE TO if they weren't being sneaky |
Actually Val, their shipping really isn't bad at all. I ordered a stroller for Coco and it was $29.95 and I was worried because I didn't know what the shipping cost was. Before I knew it, I had bought it. I called and they said that because the stuff comes from their warehouse so they don't know the weight until it gets shipped. The stroller, which is pretty heavy, was only like barely $8 for shipping. It's really not bad and they have pretty good service if you want to return it. |
I have ordered from lakesidecollections.com alot of times and I love that company. To me there shipping rates are really reasonable and their prices for the items are very reasonable. Everything that I have got from them has been good quality. I would definetly recomend them and they do have this same style of doghouse. |
OK, here's the scoop: I FINALLY today, after days and days of trying, got a hold of the company via phone. The lady on the phone, though she didn't speak English very well, was very nice and said the item was shipped out already but she'd send me a return slip and fully refund my credit card. Whew, good. I wish I could keep the item but I'm not sure if I have a place for it in my house right now. Maybe in our next house ....since our lease is up in March. But we'll see. |
| All times are GMT -8. The time now is 03:00 PM. |
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2025, vBulletin Solutions, Inc.
Copyright ©2003 - 2018 YorkieTalk.com
Privacy Policy - Terms of Use