Grr @ PetSmart Grooming!
 

I am so FURIOUS right now! I dropped Belle off at PetSmart at 7:00 in the morning, before my class started. Her scheduled appointment was at 8:00, and I made it CLEAR to them that I'll be back by 10 to pick her up. I got there around 10.30, they give me the slip of paper to pay up front, and when I come back to give them my receipt, they say "Oh, she's not ready yet. She'll be ready in 1.5 hours." !!!!!!! They said her groomer didn't even come in yet! Do they only have one groomer per breed or something? I didn't even request a specific groomer. I called them around 2 and asked if she was ready..."No, they're giving her a bath soon." It's almost 4 now, and they STILL didn't call! She's almost been there for EIGHT hours, and she was the FIRST one there! Has anyone ever had this experience with PetSmart before? They're usually good about getting her ready within 3 hours, but 8 hours is just ridiculous! :angry: :angry: :thumbdown

EIGHT HOURS is more than ridiculous. Has she eaten? I think I'd go pick her up, and find another groomer. She's been in a cage all day.

That's pretty crappy considering she was the first one there and you had arranged to pick her up at 10:00

I would ask to talk to a manager. That's ridiculous.

that is RIDICULOUS!!!! I would be fuming and as to speak to the Manager of the store.

Thats ridiculous! I ounce saw a groomer at petsmart who was brushing a collie so furiously the dog yelped. When it did that she went and put a muzzle on her!

Oh my gosh your poor baby! I would pick her up, get your money back (if you paid) and never go back there again! The manager also needs to know!! That's terrible!! :thumbdown

:eek: Oh my goodness that is just to long of a time frame to have to wait at the groomers! She should of been the first one done! Talk to the manager!!

We just got back from picking her up...She was there for a total of 8.5 hours. DEAR GOODNESS I AM SO PISSED!!! Thankfully, she did eat before I dropped her off, and they did give her some water. I am NEVER going back there. This gives me even more reason to learn how to groom myself.:mad: :mad:

Oh, good. So glad you have her back! Do they even realize these little ones can go into hypoglicemic shock from being overly stressed!?

I dont blame you one bit, i would be so peeded:mad: I have never heard one good thing about that place:thumbdown hope your baby is ok:) hugs to her.

It IS crappy! I was the first one through the door when they unlocked the doors. I told the lady working that I'd be back around 10 to pick her up during my break between classes. She even confirmed that she would be done by then, and when I get there, I get the "The groomer didn't arrive yet" excuse. I still don't get how their scheduling works...I didn't even request a particular groomer!

I've never heard anything good about Petsmart or Petco when it comes to grooming, so I have a friend do mine.

Obviously not :mad: What pissed me off even more is that when we got there, there was FIVE groomers!!! AND, they were just conversing with each other while they worked! I talked with the manager, and though I was fuming, I started getting emotional. He kept apologizing and said that he would talk with the grooming department ASAP. I still don't find that comforting...

She was super happy to see us when we picked her up. :) When we got home, she went straight to her bed and went to sleep :asleep:

You don't have to have a license to groom (which is scary) and I've heard that those girls are not paid by the store, but instead, they give the store a percentage. I guess they don't have to answere to any bosses and do as they please. I'm so sorry your baby had to endure all that time in a cage. Bless her little heart. Hugs to her from me.

regardless of what the manager says, the situation is NOT acceptable.

I personally am a master cosmetologist and have been working for 17 yrs in the field. I am a booth renter, which means i pay the salon owner a set amount a week to work there. I do set my own hours, prices, etc. If it were my client who was PO'ed (and that God i dont have that, but you never know), I would do anything to recitfy the situation and make the client happy. Even if they went to the owner, it would still be my business to rectify it, since I run my business out of her salon.

If I were you, i would have told the manager how you know so many people with dogs who bring them to that store and how you will share your story with them and tell them to never come back. If I took my dog there and he'she wasnt ready when I went to get her, I would have demanded to have her back and i would have gone elsewhere.


You poor thing. I can only imagine how stressed you were. I brought my Bichon to petco twice for grooming, The first time was good, and i wasnt so happy the second time. Hence I learned to groom her myself (shes one and a half), I scissor cut her all over, and yeah, that may take more time, but she looks great.

sorry for my ramblings, but as a person who works in the service industry that is just not acceptable....sigh.

HUGS to you!

Stacy :)

that is horrible! Maybe you can do what I did with my bad experience at Petco (not in the grooming dept) but i emailed the headquarters on the website.
And to think tomorrow is Koda's first day going to the groomers. This has me all worried now:confused: