Please Read And Understand
 

OK... As some of you know I have been late getting out things in the past and I am sorry for all the edelays. This is exactly why I Discontinued all my sewing items except for the bands because they are fast. I am doing treats, my blakets sets and personalized items still...I am sorry for the delay and I hope i did not lose any business.. Thank You! You should have all your stuff in the next 3-4 days! Thank You

I got overwhelmed and had to much stuff on my plate...since I caught cought up on all my orders..sewing wise and such than everything will be smooth sailing from now on....you order treats or whatever on monday for instance they will be shipped within 3 days max.....no excuses. If not than you will get a free gift after that time. I am trying to make this work and be a great business but as I said I got really overwhelmed as I just dont sell here. I sell on ebay and around here as well. That is why I have gotten out of the sewing end and want to concentrate on my treats and such as I have been told from numerous people they are what will make me so Please be patient and I assure you I will make it right and again sorry for the delays and that problems. The issue has been taken care of.. Thank You Again! If you have any questions please email me. Thank You

What was your turn around time? I'm sure everyone understands. Especially with the holiday season, it is a crazy time. I never imagined that I would need 2-3 weeks to get orders out, but sometimes I do. It takes a long time to handmake items, customers are almost always understanding of that fact. Good luck with your treats, I'm sure you'll do great with whatever you do.

its been pushing 3 weeks....I dont like that so thats why I cut back on my stuff. :( My treat are alot faster to make...better stick to what im good at i guess!

I'm sure it's all good. Maybe when people order you can tell them up front that it's going to take ____ this long to get it out. :D Keep up the good work.

yeah. maybe i shoud have., Im so down on myself right now. NOTHING is going right at all and im just a big downer on myself I guess. Again though This will no longer be an issue. No excuse for late shipments now at all!

Oh stop. It's not like you are the only to get behind on things at one point or another. Bottom line is you recognized a problem with your business and you are taking the steps to correct it. Now stop being a downer and get your butt to work!! You've got to have a positive attitude to be successful and make it work.

hey girl - just let them know if they pm you that it has or hasn't shipped yet -

people are very understanding ....but not hearing anything always makes people wonder - I know when I started making my cards the first few orders took me 2 weeks to do from start to finish ...if anyone had pm'd me I would have answered them ASAP - They didn't :) and were patient - but I would probably be bugging someone after a few weeks too :D

We all understand getting behind but people understand BETTER if they know what's going on......

I understand that. I should have kept better contact with people. I realize now what needs to be done. Need to start thinking more like a business and not just a hobby!! SO Please bare with me and please take notice that I know the stuff I have done wrong and am fixing it. :) I am going to be successful and you all are going to love me! :):D

Wahoo!! You go girl. It's my personal opinion that someone is only as happy and successful as they allow themselves to be. It's a choice.

I just want to sqay that I appreciate all your support and that again I am really sorry for the delays and problems. you know I have done daycare for almost 4 years and I just am trying to do something different so i can spend more time with MY kids and go do stuff with them but still make an income. my hubby let me get down to one kid and stuff because of my business but I think ill have to go take on more kids now since im not selling like I was. I really feel I have messed up my chance of EVER getting out of it. Imn not looking for symphathy or any of that i just needed to talk it out to you all since i consider you all my yt family. I wanted to do this sooo bad that I stretched myself WAY to far and long and now im paying the price for it as are my kids. My youngest will be 4 January 28th.. and only 3 months out of her WHOLE life has she had just mommy to herself in her own home. I wish and pray everyday it will get better, but it dont. I advertise and advertise and nothing ever comes about it. I appreciate the orders I do get and was stupid to be so late!! Im just so damn mad at myself and dont know how to fix it!!:mad: :( :confused: It just about makes me give up...

Don't give up - I can wait a long time for something if I know there is a good reason and am told this up front -

just start slow and do what you can do - but Customer service is a big part of any job whether it be online, on the phone, or face to face

There is a saying I used to hear at one of my jobs all the time - The CUSTOMER is KING lol - so basically - you bow to the customer and try to always stay ahead of any potential problems - BUT - if you know something is or could be a problem - tell them before they have to come find you. It's never fun chasing someone down ...and people will appreciate you going to them 1st.

Just a point. Don't make new products til the old
 

are caught up. I mean. I've got friends who have bought from you. vests and weren't well happy. and waited a fair bit for them. and mean while you've put out beds and such. Don't take on more then you can chew sorta thing.


Mike

hmm.. ironic that your new...i have only had 1 complaint on the vests and i fixed the problem! also...you have any pets? whats their names? you got pics?

Yes I am new.
 

Married male my wife's name is Barbara, we've a 8 year old Yorkie named Bella and have no kids. we live in Brushfork,VA. Ya I knew the person who your talking about. She goes to my church. and told me about YT. I aslo know she's not a member any more due to some issues. Anything esle?


Mike

well than i hope she let you know that i took care of the problem with her so please dont inform me what i need to do when you dont know all the story! Yeah and i know the story!!:rolleyes:

Sweetie dont worry at all, Your stuff is well worth the wait! Great things take time and I think everyone should know this :)
If I wanted cheap crappy treats I'd go buy some nasty hard biscuits at petsmart, lol.

Your also in the beginning stages of your business so it will take a little while to figure out your turnaround time and how fast you can get out orders especially during a busy holiday season. Surely everyone will understnad this.

Your treats are awesome, my girls are HUGE fans and I appreciate all the effort and hard work you put into what you do and I will always be a customer! :thumbup: :thumbup: :thumbup:

:love:

I just want to send some :ghug: to a fellow craftsperson who is stressin' out. One order at a time .... don't look at the "stack" waiting for you, just the one on top :) It is a good thing that you have lots of orders coming in..... Try setting up a calendar wite down when each order comes in and the date when that ONE order will go out.... Be realistic with your turn-around times and write EVERY SINGLE order on the calendar, large and small. That way you have a visual of outstanding orders and promise dates. Most people don't mind waiting for a short while for quality as long as you communicate with them.

again sending :ghug:

If I've learned something it's this...you can NEVER EVER EVER make everyone happy. Just because one person, or let's say five people didn't like your stuff, doesn't make it sh*t. I think it was inappropriate for someone (especially new and not knowing you or your items) to come on here and tell you about the not-so-great vest. I see people selling things all the time that I wouldn't dare put my furbaby in cuz I don't like it...but that doesn't mean I'll call it gross/cheap/etc. or try to convince other people not to buy it. To each his own. ;) Please don't let it bother you...because if you're like me, you try to let it roll off your shoulder, but it still stings. :love-hug3

Believe In Yourself And What You Are Doing.
 

Hello? Why else do you think she made this post here? She came on her to admit just that. So what was the point of your post?

Everything that I've gotten from you has been great. Maddie just loves the treats too. Communication is the key to happy customers. Good Luck

Thank You everybody I appreciate you being here for me and my banter! :):D :D

Hey I stickup for you and had never ordered from you I know you will make it right chin up and smile honey. Your going to do great just remember on order at a time.

Yes I did place my first order and looking forward to recieving it.

Carol