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-   -   Out Of Stock!!!! (https://www.yorkietalk.com/forums/off-topic-discussions/28761-out-stock.html)

orinskye 01-17-2006 07:31 PM
Out Of Stock!!!!
 
:mad: I just ordered some items online and i have a payment charge on my online statement with wellsfargo. I received an e-mail from the company a few minuits ago saying "due to the high volume of orders and limited availability, we can not ship this item" :thumbdown The ONE item that they DIDNT SHIP is the ONLY ITEM THAT I NEEDED, all the other things were just added as i went along. The item they say they cant sell me is STILL LISTED ON THE SITE AS AVAILABLE. I sent an e-mail to customer service, because i want my things that i ordered!!!!, i dont care if they have to dig through stock boxes in the back of every store from here to canada. If they try and give me the run around i will tell them that i am NEVER shopping in their store or online with them EVER again, and i will tell everyone that i know not to shop there either. :mad:

txshopper73 01-17-2006 07:38 PM
hmmmm...and they charge you for this item still?????

orinskye 01-17-2006 07:44 PM
Their e-mail said that they would be charging me only $13 since they couldnt ship one of the items.... but i payed, via debit card... so the amount for BOTH items is allready on my account balance online (about $45)... so i am assuming that they are going to charge my credit card AGAIN for $13 (and if they do then they had better pray that they drop the other charge... or i will be VERY angry, and even if they do.. .it takes a while for the bank to verify it... so it will be in "limbo" (or be frozen) for a WHILE until they can verify, which could take as much as 30 days

txshopper73 01-17-2006 07:52 PM
see if your bank will do a charge back. My bank does them free of charge. You have every reason to be upset! I'd be burning up the phone lines! :mad:

orinskye 01-17-2006 07:57 PM
I've actually been through this before not with this company though. I have got my plan of attack all thought out... whether they e-mail me or call me, i will express my shock that they would not keep their website up to date, charge me for items that didnt ship, i will also ask them to rectify the situation by shipping me the sweater that i paid for, (with FREE shipping... since the other item was allready shipped) and if they refuse to do so then i will be asking to speak to their supervisor. I will continue this tactic untill i get to the "head customer service rep" or until i get my way, and if they STILL refuse to do ti my way then i will tell them i will never shop there again, i will tell all my friends never to shop there again, and i will contact teh BBB.
Watcha think?


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