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Beware--getting burned by USPS plus RANT Apparently, if you send something international with priority mail, and it's in a flat rate envelope or small flat rate box, USPS has no way to trace it, no way to verify you sent it and no way to verify they ever even got it! I sold something on ebay to a person in the UK. A small item that would fit in a flat rate, but shipping is expensive, so i also offer regular mail. They paid for priority, and I wondered why bc it's so expensive. Oh well, I got the payment almost immediately and i sent out the next day. then I get a notice from paypal saying this buyers account was hacked and payment was sent fraudulently, so they take back my funds, but i had already shipped! So they ask for proof of shipment, I upload my shipping reciept i get when i print from my computer, but apparently that number isn't linked to anything except the shipper was notified to except a package for shipping. I shipped it out on Oct 4 and there is still no record. So now I am out my merchandise and my shipping costs. Plus my final value fees, listing fees, paypal fees. I called usps directly and bc there is no proof that the item was actually shipped, they won't refund at least my shipping costs due to services not rendered. Their system shows it hasn't shipped so they can't refund until it's shipped? Well why hasn't it shipped yet? there's just no record at all. :thumbdown There are so many safeguards for buyers, but not enough against sellers! Now i am weary of all international orders, and the past week has been nothing but international orders! On another note, a last minute halloween shopper wanted to get an item by halloween but they didn't order until Wed. and only paid priority. the only way it would get there is express, so me being so trusting went ahead an paid the upgrade of $19 to make she she got it on time, and she swore she would pay the upgrade afterward, and now guess who is ignoring me. And no way for me to appeal either. that's what I get for trying to give customer service. then another girl, waits and waits and waits to pay when she's bugging me if she'll get it by halloween. Well i won't ship until I get payment. She gets it and says it smells dusty and therefore is not as described and will send it back wants her moeny back. i say i will refund minus shipping. Now she has her moeny back and I'm still waiting to get my item back. :mad: Nothing I can do there either, she alrady accepted the refund so now the dispute is closed. |
So sorry that happened. You have to pay extra for delivery confirmation and then you get tracking info. It is 70 cents here in the US not sure what it would be to the UK. And I agree about no safeguards for sellers. I sent 80.00 worth of bully sticks awhile back and had to re send them because they were lost. Ugh... |
I thought priority mail automatically came with tracking??? If it does..theres gotta be record of it somewhere going to another U.S. station. when i sell something on ebay....the only way i ship it is flat rate. Also if theres ever a return...i make sure i get the product before refunding the funds. As far as Paypal taking back the funds cause someone else was hacked....i dont think its really fair. I mean you did send the product to the person's address..was it verified? It seems weird that someone would hack into someone's account..buy something..and then have it sent to the person they are hacking?:confused: |
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the tracking for international priority on a flat rate is just a customs number, not an actual tracking number. USPS cannot track internationally like how UPS and Fedex can. Well they can, but we would have to pay more for it. |
Most of the time packages will get held up in customs. You must write the correct discription and value of your package. |
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Just wanted to say sorry to hear about your problems. I would be frustrated too. I do not trust people to be honest. Good luck. |
Sorry to hear you are having problems :( I know when I bought my mad hatter hat from you that you gave great customer service and the package arrived really quickly. :) 5 stars from me!! I hope you can get this sorted out soon. |
You are saying that you have a USPS.com account and paid for and printed an international label Priority mail label from your home computer? It should indeed come with a tracking number. I ship Priority internationally quite often and receive a tracking number every single time. Can you log into your USPS.com account and view the transaction? |
I guess you're going to have to stop being so trusting! You need to pretend that every overseas customer is a scammer from Cameroon, and do whatever you can to protect yourself. Dishonest people learn pretty fast how to abuse the system, and it may take awhile before there are safeguards to protect you. If you lose a customer because of increased shipping costs, you have to wonder if they were a legitimate customer. So sorry this happened to you. |
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The strange thing is, why does usps not show any record of this item being accepted into their system? It just shows that electronic notification received of the package being ready to be sent. |
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http://trkcnfrm1.smi.usps.com/PTSInt...ges/spacer.gif" Label/Receipt Number: LJ53 4518 742U S Class: Priority Mail International Parcels Service(s): International Letter Status: Electronic Shipping Info Received The U.S. Postal Service was electronically notified by the shipper on October 02, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item. " USPS calls this number a customs label number and they say it is not the same as tracking. So the last thing I can do is dispute the payment I sent to USPS via Paypal. Let's see what happens. :rolleyes: |
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