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DVD issues my fiance and i rent movies off of blockbuster.com which has turned out great because it is one flat fee and we can rent three at a time and rent as many movies as we want.... one problem: i have requested the vampire princess miyu DVD and i have received it no less than 5 times (eavh time is has been cracked and broken.... one time it was five peices, then it was cracked the same way each time.... so basically it was resent a whole bunch of times even though it was cracked)... i just e-mailed the customer service and told them about the situation and that i didnt want my account suspended because THEY keep sending ME a broken DVD (if you report to many DVD issues they suspend your acount)... anyways, i asked them for some sort of compensation, because basically since that movie keeps getting resent broken we are only getting two DVD's instead of the three that they advertise... do you think that i am wrong to demand compensation because i am not getting the service that i pay for? |
I dont think so. I think they shoukd compesate you or send you another DVD. My hubby wanted to try it out but I wasnt sure. Now i guess im not doing it. |
You're getting ripped off. I would either call their customer service and explain the situation or put it all down in a letter and send it to their customer service. I used to always believe in letters, but phones are a lot quicker, if you can put up with voice mail. |
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Marie: dont get me wrong, it is worth it because we used to rack up late fees with blockbuster (and we used to rent stuff ALL THE TIME) so... is it worth it??? yes i think so, this is the only problem we have had with the service and i think it is more or less human error, they just need to check the status of their inventory before sending it out.... If they try and blow me off or tell me that they cant do anything, than i will take it to their supervisor (via telephone) and camplaining to them.... i believe in customer service, and i am quick to spot "lax areas" in that category... if i have a problem, i will tell them.... i just hope they listen, because it really is a big deal when you think about it: we are paying to have three movies out at a time, not two ... iit is especially a big deal now because they raised their prices i guess.... at least they said they were going too.... :confused: |
I always write certified letters for things that can or might turn bad. Phone calls can be swept away and said never happened way to easy. Certified letters can not. plus the person signing for them always feels a bit more responsible if they know their name is officially in the mix! |
You definitely should be compensated. How many times does it take them to get it right?! Five is a little rediculous. And you are penalized for complaining about issues with their service?! That to me says that they want your money but don't care whether or not you're happy. |
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