YorkieTalk.com Forums - Yorkshire Terrier Community

YorkieTalk.com Forums - Yorkshire Terrier Community (https://www.yorkietalk.com/forums/index.php)
-   Off Topic Discussions (https://www.yorkietalk.com/forums/off-topic-discussions/)
-   -   I need help...I don't know what to do... (https://www.yorkietalk.com/forums/off-topic-discussions/193836-i-need-help-i-dont-know-what-do.html)

KimberlySRN 01-09-2010 11:22 AM
I need help...I don't know what to do...
 
So...I ordered Proactiv back in May...before I even recieved it I called to make some changes. I used paypal to pay because I thought it was safer. Well..when I called in Proactiv charged me for a new product each time I called for a total of 3 times! I went to paypal and put a hold because I only authorized 1. So paypal put a hold on everything and I later made sure they released for one amount because that is the only thing I ordered.

Now...Proactiv says I still owe the money. I have already faxed and even sent my paypal reciept by certified mail. They said all I had to do was prove it, so I did and now they said it doesn't matter I have to pay it. They show in their computer that it was taken back, yet paypal shows it was released to them. What can I do? I already recieved a letter for collections! I have excellant credit especially for how young I am and I don't want to ruin it with a $50 charge. Should I just pay it and avoid this stress that has been going on for the last few months?

lovespandp 01-09-2010 02:40 PM
Hmm I dont really know what. I would just pay it and forget about.


Did you know most malls sell the Proactiv at like a kiosk thing, thats where I get mine now I dont order it anymore.

cdawnfine 01-09-2010 02:50 PM
edit :rolleyes:

cdawnfine 01-09-2010 02:52 PM
Quote:
Originally Posted by KimberlySRN (Post 2947771)
So...I ordered Proactiv back in May...before I even recieved it I called to make some changes. I used paypal to pay because I thought it was safer. Well..when I called in Proactiv charged me for a new product each time I called for a total of 3 times! I went to paypal and put a hold because I only authorized 1. So paypal put a hold on everything and I later made sure they released for one amount because that is the only thing I ordered.

Now...Proactiv says I still owe the money. I have already faxed and even sent my paypal reciept by certified mail. They said all I had to do was prove it, so I did and now they said it doesn't matter I have to pay it. They show in their computer that it was taken back, yet paypal shows it was released to them. What can I do? I already recieved a letter for collections! I have excellant credit especially for how young I am and I don't want to ruin it with a $50 charge. Should I just pay it and avoid this stress that has been going on for the last few months?
Since they charged you three times and you had paypal stop it they might be showing an order open that was never shipped to you. I would ask for proof of delivery for all items they show they shipped to you to start, then you can match up your payments with the deliveries this way they see the error. Tell them you want tracking numbers for each shipment and a hard copy showing that you received the product. When all is said and done and you have your proof demand a letter from them as well as a letter from the collection place stateing that an error was made and that you do not nor ever did owe the money. Wait one month and run your credit to make sure it is not on there.

I hope this helps

kjc 01-09-2010 02:57 PM
Get PayPal involved, they have rules and when you use them they can protect you. If you choose to pay to make it go away, that's your choice, but it just encourages these companies to continue these unfair practices. Two times I cancelled phone contracts and they continued to bill me for 2 months. First time I paid. Second time I was reported to credit idiots as I was buying a house. The lender asked me about this and I told them I didn't owe it and if I did would I not pay 30 bucks and mess up my credit? And I pay everybody else? Are you not going to sell me a $300,000.00 because of a $30.00 unpaid phone bill that I don't owe? They approved the loan, phone bill is still unpaid...and I will never pay it.

Also contact the BBB, Attorney Generals Office and etc... Report those jerks! :D:D:D

KimberlySRN 01-09-2010 03:43 PM
I have been going back in forth with them. (Proactiv) They say that it shows a hold period. I contact paypal and they say it is paid. Paypal said if Proactiv talks to the paypal representitive that it will be settled. (Which they are suppose to do since there is a despute. ) I called Proactiv today and told them this. So they said I should hear something this week on it. I don't want to pay it again...but this is driving me nuts. I have never been through something like this. I don't even like their product, it is horrible. It worked for a little while then made my face worse. I am going to look into reporting them. I am so frustrated with them. They have the worst system ever...and I would never ever buy anything that is connected to them. I even mailed a copy of all the info to the collector just to make sure and I still got a notice!:mad:

KimberlySRN 01-09-2010 04:08 PM
I just filed a complaint with the BBB. :)

KimberlySRN 01-09-2010 04:16 PM
I just filed with the Attorney Generals Office. I hope this helps. :thumbup:

linda44 01-09-2010 04:34 PM
Stand your ground with them. I ordered once, used my debit card. They took it upon themselves to send each month (or maybe everyother month, cant remember) and charge me. I threw a fit, made them send me a postage label before I would send back. They can only charge what you autorize!

KimberlySRN 01-09-2010 05:36 PM
Quote:
Originally Posted by linda44 (Post 2948186)
Stand your ground with them. I ordered once, used my debit card. They took it upon themselves to send each month (or maybe everyother month, cant remember) and charge me. I threw a fit, made them send me a postage label before I would send back. They can only charge what you autorize!
The Disney club does that. They send you a card and if you don't decline they send it. I always decline and order what I want but a few times they sent movies I declined and I waited for a prepaid label.

As far as this... I was able to hold all the charges but I allowed the one I owed and they say it was never recieved, but paypal assures me it was sent and I have the payment from paypal that says it was. I was so upset today because the ''customer service account specialist" said that doesn't matter. You may have a reciept but it doesn't show up in our system! How is that the customers fault?

orlnurse 01-10-2010 07:13 PM
Quote:
Originally Posted by cdawnfine (Post 2948052)
Since they charged you three times and you had paypal stop it they might be showing an order open that was never shipped to you. I would ask for proof of delivery for all items they show they shipped to you to start, then you can match up your payments with the deliveries this way they see the error. Tell them you want tracking numbers for each shipment and a hard copy showing that you received the product. When all is said and done and you have your proof demand a letter from them as well as a letter from the collection place stateing that an error was made and that you do not nor ever did owe the money. Wait one month and run your credit to make sure it is not on there.

I hope this helps
I agree. You didn't get 3 shipments of the product so why would you have to pay? Get Paypal involved. I had an incident with Ebay once where I never received the product. I filed an investigation with Paypal and I got my money back.

kjc 01-15-2010 08:15 PM
And since you don't like their product, I would return it for a full refund! (isn't that stated in their sales pitch?) And then tell them you returned all 3? JK:D

KimberlySRN 02-05-2010 10:18 PM
Update!!!!
 
So, I wanted to make sure to update my situation. I went back and forth between Proactiv and Paypal... I contacted the BBB and the Attorney General for their state. I gave them a time limit and called back every few days. Early this week I called and Proactiv had a zero balance and a note on my account saying But then they gave me a hassel because I wanted a letter sent to my address or email stating this, after being on hold for over 20 min. I was told someone would call me because they have to verify the zero balance!?!? Well, I got a letter today that stated a zero balance!! ( and that my account was closed... Which I already did)


So now I am going to send a copy of the letter to collections (just to be safe) and it should be done. :)

Thank you everyone for your help. :)


All times are GMT -8. The time now is 06:48 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2025, vBulletin Solutions, Inc.
Copyright ©2003 - 2018 YorkieTalk.com
Privacy Policy - Terms of Use


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168