Morons at Sprint....Help!
 

Does anyone have any suggestions on how to get rid of Sprint!....My contract was up in Nov. 2007, and I did NOT renew my contract with them....I went with another provider....My bill was paid up when the contract expired.....I have received a bill from Sprint every month or every other month since Nov. 2007, at least 10 bills over the past 11 months!!!

Over the past (almost) year now , I have called and talked to several workers and two supervisors and after each conversation they apologize, tell me I owe nothing they have taken care of it and I will get no more bills......A couple of months ago they even sent it to a collection agency, I called again, they apologized again and said it was taken care of. The bill says if I don't pay it they are going to have to disrupt my service!.... What!!! I have no service, you boob, look at it!!!.....

I'll be darned, I got another bill again today!!!..... They are harassing me and I want it to stop!!... I really don't want to hire an attorney for this but......

i would write to their prez.

Call them and tell them if you receive one more bill, that you will be contacting an attorney..is the bill showing a balance???

it probably won't , but big companies have people that handle his mail and make sure the problem is solved. they are usually the best employees working as assistants to the prez. if you hire a lawyer it will be the same people handling your problem , but with a lawyer fee. good luck!

It's a little different every time, but it's usually around $30......This one I got today says $27.34.....and it says "new charges"....What in the heck for????

What idiots!!...I'm looking at the bill and $25.00 of the $27.34 is for "Reconnection from Suspension Fee"...Hello!!!....I have no phone to connect to!!!

Could they have your account mixed with someone else's?
Call them 1 more time when they say your account is zero ask them to send you a statement showing this.

I would not waste much more energy. I went around and around with them, finally got it resolved by involving the Better Business Bureau. You can file a complaint with the BBB, or with the attorney general in the state in which they are incorporated. Just gather up all of your documentation, including phone notes. Have you written any letters? If not, I would write one hum dinger, outlining every call and every fake promise. Send it to the billing department and cc: the no customer service department. Send both certified mail so you can prove they got the letters. Also send a copy to the Collections Agency. Give them 30 days to give you a response with how they will make it right. Let them know if they do not resolve this to your satisfaction within 30 days, you will report them to the BBB, the Secretary of State or you will see them in Court. You could take them to small claims Court if you have documentation of all of your attempts to resolve the problem. If there is no response in 30 days plus mail time, then report them to the BBB or Secretary of State. You will need written documentation to establish your efforts. I would save Court as your last option.

yea! what she said!! i would also carbon copy the credit bureau in case they turn you over to them. This will protect your credit score.
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