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yeah unfortunately you will always encounter these type of people no matter what job position you are in if you are in a postion where you have to deal with people.. ive learned to just smile and not let it affect me.. company policies are usually "the customer is always right" so there is not much you can do unless they get out of line and that is where you can tell your manager but other than that.. just try not to let it get to you! i know its hard at first.. also remember even though they may be wrong, you dont know what kind of day they have been through and they may be just putting it out on you (as wrong as this sounds) so the best you can do is just learn from it and try not to let it get to ya :) good luck! |
Oh Megan I know exactly where you're coming from. I work for the STATE. And let me tell you that when consumers call our office they are already geared up to "vent" on me. Mainly because I'm at the top of the food chain but right below the director. So after they are already beyond fed up with the situation or upset with our field staff, they call me. Sometimes I wanna say, "Do you really think your the only case we have?" or "Do you think we get a kick out of not providing you services?". Sometimes we simply just don't have the funding to give EVERYONE a free ride. So sometimes I just have to pull back and talk to myself about how desperate someone would have to be to treat a total stranger that way. Then I feel better about what I'm doing. As long as I maintain my cool and stay super polite, I can always feel like I am at least a better person than they are. |
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My sister is in college and working at Bed Bath and Beyond. She tells me some doozy of stories. But I do tell her to keep that in mind when she has to decide if she should slack off in class. It's a good motivating tool to keep yourself on track in school so you can get out of that area of the work force. Sending you a big old hug honey. |
Thank you guys. I've read all of your stories on this thread...I'm totally shocked. I mean...how do people treat complete strangers like that? Even before I worked in Wendy's, if I had a complaint about something, I knew that you get more results doing it politely and talking to the employee/manager, not by yelling and accusing them. There was another older lady last night. I was listening to the conversation with the order taker on the headset, and I ended up taking it off because our order taker was being extremely rude. I knew that there was nothing I personally could do at that point in time, so I was just really polite to the lady when she got to my window and I apologized for what happened. Then I told the manager, who talked to the order taker (whose name I really need to learn lol). I could tell the woman was in a bad mood when she got up to pay, but as soon as I was nice to her she seemed to have gotten over it and she was nice to me. I like people like that - who don't take a bad experience with another person and blow up on the next person they see. I understand that people have bad days at work or whatever. But I can't stand it that they don't realize - hello, I'm also at WORK, and as far as they know, I could be having a bad day too. So I'm going to try and remember that when I'm dealing with the obnoxious ones, and just hope they remember it too. and if not, well then...too bad for them. That turned into another vent lol. Sorry. Beth - I know right!! The one other thing I've learned from this job: I'll work my butt off in school so I don't end up doing this for the rest of my life! My favorite ones are the people who come storming up like they're going to rip your head off and look like they got their heads knocked in when you're nice to them. I had this one guy when I was on cashier who was like stomping up to the counter with his burger being crushed in his hand and his face was like..turning red haha. and he got up to me and he was like "I WANTED THIS PLAIN!!!" and I said "I apologize. Let me get you another one." and he looked like he deflated and he was like "....you will?" lol. |
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I worked in restaurants for 20 plus years and got so good at it that my worst customers would end up giving me the biggest tips.:rolleyes: |
LOL..sorry to laugh...but I have been there and done that....I was a waitress years ago...and OMG....yes...people can be SO RUDE... You handled yourself very well...keep on smiling hon.... |
I was a waitress for many years and yes there are some rude and obnoxious people but theres more kind and nice ones and you have to remember that. I liked working with the public. And in most restaurants the workers really band together. |
How do you tell people off in a nice way!? LOL Educate me, oh great ladies of the restaurant world! :) Hopefully tonight will go better. |
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You know how the tone of your voice is what the dog keys into? Like you can say mean things to them in an excited voice and they get as excited as when your saying nice things. It's a little like that.;) The customers "hear" you apologizing when you use an apologetic tone of voice, even when you are actually telling them that they seem to have forgotten what their mama taught them. And since you are a student of the stage---"Smiles everyone!" |
i work for a doctor's office. People always want you to do little extra favors.."just for them". What they don't realize is how many people ask for little extra things..."just this time, just for them". I'm amazed at how easily it is for people to ask for more than they should expect, and have no problem inconveniencing someone. This is why I like animals so much better than people!!!! Hope things are better for you Megan!! Hang in there! |
Consider this job a learning experience on how to turn people off.(in you head) You were very polite. Keep up the good work. Don't let these arrogant people change you one bit. Just go with the flow. Many years ago, when the kids were young, I did phone sales for a local paper. I was told so many rude things I had to quit because I took it personal. They girls in the office tried their best to teach me how to shrug it off but I just couldn't. Today if I spoke to those same rude people they would have me arrested for the answer I would give them:p Most people are very pleasant to deal with but you will, as you already found out, find some just plain misreable, rude and not nice in anyway people. Perhaps with your sweet personality you may just change one or two. You have to learn to turn the rude ones off and don't take it personally. Feel sorry for those who seem to be so misreable. Maybe they really have a reason to feel that way. Sad as it may be. Enjoy your job Megan and shop until you drop with all your $$$$. Have a great summer. Hugs, |
Man - when I hear about people acting like that to someone who is working a window and is a KID on top of it ...makes me hope that guy drove off and got a flat tire ! Megan - I've never worked in a job like that but I hear it's pretty common and you're going to meet ALL kinds of people - both good and rude.... poor girl - I can't imagine anyone acting like that to you :( I hope your job is going good aside from that - and Hey - at least Wendys has decent food right ? |
Megan, my best advice for you as far as "telling people off" but in a nice way is to NOT do it. They will realize what you're doing and complain if they're really hotted off. Calmly tell them you understand why they're upset, apologize for the mistake/inconvenience, offer to make it right at no charge, and thank them. Just like you did with the guy crushing his burger-remember, the customer is always right. And when the customer's wrong, they're still right-or at least you have to make them think they are. The worst is when someone orders something other than what they wanted, and then blames you for it. In that case, you could say "Oh, I'm sorry, I had down that you ordered a bacon-double cheeseburger (or whatever you think they ordered)." then if that's really what they ordered, usually they'll realize their mistake, and order something else (and pay for it too). If they really ordered a grilled chicken sandwich, they'll tell you that too, and then you can just help them get what they wanted. Repeating their order back usually helps with this too-like the guy who wanted his burger plain, it shows that you have it in the computer the correct way. Never, ever, blame the kitchen or other co-workers by saying "oh, I had it in the computer correctly, but THEY must not have gotten that"-it shows that you are unwilling to take responsibility (even if it isn't your fault). I would have done exactly what you did, and just offer to make his order right. Great job!!! |
This is too funny.. especially since I've dealt with the public in every job since I was 16.. including the BMV.. and I gotta tell you it's not the workers there that are horrible people, it's the PUBLIC that makes them that way. You think you've been yelled at, at a job.. not till you've worked the BMV/DMV..:eek: I agree with the poster that said.. don't do the sly/tell people off in a nice way. Believe me I've done it all.. and occasionally that one still rears it's ugly head :cool: But the kill'em with kindness works best.. Smile, be nice, AGREE with everything they say.. UNLESS they swear at you or call YOU names.. that's a deal breaker..no pay is worth that. |
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I had an older couple come into the restaurant one night and she was already in a fiercely bad mood when they walked in. She was snarly at the beginning and I knew it could potentially go badly. She was rude to the hostess who seated her, also to the server on the initial approach to the table. So I told the employee that I would take that table for her. She was very relieved. ;) Throughout the course of taking the order and the serving, right on up to the end of the meal, she kept making verbal digs and jabs that were just plain rude. I continued to treat her with deferrence and smiled at her a lot while being verbally abused. I left them with their ticket and a 'y'all come back to see us again'.... Upon leaving, she came to me and apologized. Rightly so. At least I didn't have an employee off the floor in tears because of the attitude of a selfish and ruthless woman. I might add that her dinner companion was embarrassed over the whole thing and was extremely nice. I felt badly for him. __________________________________________________ _____ |
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