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GinosMommy 11-07-2007 03:58 PM
Quote:
Originally Posted by abbie's mom (Post 1498308)
OK Mandee,

I just called and talked to the Store Manager. He was a very polite young man, even though I was shaking :mad: . I can be very diplomatic when I need to be ;). I started by saying I was calling from Va to alert him to something in his grooming dept he "might not be aware of". I told him he might want to look into his grooming dept, becaue I'd heard twice recently that dogs have fallen OFF THE TABLE in his store. I added that many pet owners wouldn't think of taking their pets to PetSmart, because of PetSmart's irresponsible grooming practices. I let him know that I was calling from VA about this, and word is travelling fast on the 'net ~ that PetSmart is getting quite a bad rep because of their grooming departments. So, there :p LOL

He could have just been 'handling' me; but he seemed sincere when he said he would definitely look into it, and speak to the grooming dept head. He thanked me many times for taking time to alert him.
thanks for doing that! you rock!:thumbup:

LoveMyJake 11-07-2007 04:53 PM
That's terrible! I've watched them grooming dogs while I'm checking out, and I don't like the way some of them are handled.:(

pepe mint 11-07-2007 05:21 PM
Quote:
Originally Posted by GinosMommy (Post 1499080)
thanks for doing that! you rock!:thumbup:
:thumbup: :thumbup: yes, thanks for calling. I do hope they do something about their grooming techniques. it seems like they just don't provide enough training and they really aren't attentive to how the dogs are handled. they are bordering a lawsuit if they don't get their butts in gear. i know if it were one of my dogs, i would own that place!!!

Patti 11-07-2007 06:29 PM
I have watched them grooming dogs ay my petsmart when I am checking out and the "groomers" are talking with eachother and not even watching what they are doing. Tonight on our abc news at 10 they are doing a story on Dog Groomers and it makes it sound like you will never want to take your dog to a groomer after this.

Yorkie Luv of 3 02-02-2008 05:20 AM
Quote:
Originally Posted by abbie's mom (Post 1498308)
OK Mandee,

I just called and talked to the Store Manager. He was a very polite young man, even though I was shaking :mad: . I can be very diplomatic when I need to be ;). I started by saying I was calling from Va to alert him to something in his grooming dept he "might not be aware of". I told him he might want to look into his grooming dept, becaue I'd heard twice recently that dogs have fallen OFF THE TABLE in his store. I added that many pet owners wouldn't think of taking their pets to PetSmart, because of PetSmart's irresponsible grooming practices. I let him know that I was calling from VA about this, and word is travelling fast on the 'net ~ that PetSmart is getting quite a bad rep because of their grooming departments. So, there :p LOL

He could have just been 'handling' me; but he seemed sincere when he said he would definitely look into it, and speak to the grooming dept head. He thanked me many times for taking time to alert him.


well,,, YOU GO GIRL!!!! Get Em!!!! lol,, I'm proud of ya!! and certainly hope it perked their attention! I've never used Petsmart for grooming,, watching thru the glass scared me of it,, and i've not seen anything like that happen!! our groomer recently "moved", now to find her again!!! I just can't handle trimming their nails,,i quicked a dog of my parents once,, made me ILL,, poor baby,, just can't stand the thought of doing such to one of MY babies!! glad ya got em told!!!:thumbup: :thumbup:

abbie's mom 02-02-2008 05:32 AM
heheheh....it usually takes a LOT to make me so angry I'm shaking; but I had to concentrate to speak clearly that day! I use my vet, as I can't trim either of my dogs' nails. Abigail squirms so much, I'm afraid she'll hurt herself. The vet is more expen$ive ($17), but the peace of mind is worth it! And, I am sitting right there in the room with them, you betcha. I won't use their groomer, because clinic policy won't allow me in the room.

flgurl69 02-02-2008 05:36 AM
I stopped using Petsmart last year because:
1) the one groomer I trusted there left and
2) I saw a guy grooming a small dog who got angry at the dog for moving around. He yelled at the dog and grabbed it by the collar, kinda jerked the dog, put his face right in the dog's face and fussed at the poor thing. :mad: :( Now every time I go to Petsmart I look for this him. The really bad thing is a girl at my work takes her dogs to him! She swears he is wonderful.


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