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-   -   Would you pay the groomer if she cut.... (https://www.yorkietalk.com/forums/general-yorkshire-terrier-discussion/61112-would-you-pay-groomer-if-she-cut.html)

Kodak 12-08-2006 05:42 PM
Would you pay the groomer if she cut....
 
your dog's hair off, or should the service be free?
Another friend of mines has a 2year old female yorkie. There is a groomer in the Vet's office that she goes to. The same groomer has been cutting her hair for at least a year and a 1/2. Last week she picked her up from the groomer, and all her hair was cut down, except the face. She's usually parted down the middle, as her hair was growing out. My friend told them what she says each time, shampoo & trim. She said the groomer was not there when she picked her up. Everyone was looking dumbfounded while she cursed them out. She said no one volunteered a sorry, here's a coupon, nothing. :thumbdown She said it was closing time even the vet was gone. She has never had a problem with the groomer and felt the groomer let someone else cut her dog. She feels she should be compensated in some kinda way, even though it won't bring her dog's hair back.:( When she finally spoke to the groomer, the groomer said sorry, one of her assistant's thought TRIM meant to take it off. What do you think?

Bnot 12-08-2006 05:54 PM
What do I think?? Uh, thats why I do my own grooming now! Most groomers don't take the time to get mats out, its faster to shave dogs.

I've learned just enough about grooming to be dangerous, but least my babies will have hair when I'm finished! And I save a bundle too!

dray 12-08-2006 05:54 PM
Well it sounds like a bad communication problem to me. At our shop we would never cut hair unless we are told to and even then it is discussed in depth. You did not talk to the groomer, so that in itself is a problem and when there are more people to pass the directions down to these things can happen. Lucky for you the hair will grow back but it will take some time. I would think that maybe the groomer or the vets office would give you so compensation for the mistake. If not then I would think they do not care about you as a client and I would find a new groomer.

Owner
Best Friends Pet Salon
Salem Oregon

Marcellacml 12-08-2006 05:57 PM
I woludn't have paid her..maybe your friend could try and trim the dog herself and fix it up..I do the grooming myself cause atleast if I mess up theres nobody else to blame. Sorry that happened :(

Kodak 12-08-2006 05:59 PM
Quote:
Originally Posted by dray
Well it sounds like a bad communication problem to me. At our shop we would never cut hair unless we are told to and even then it is discussed in depth. You did not talk to the groomer, so that in itself is a problem and when there are more people to pass the directions down to these things can happen. Lucky for you the hair will grow back but it will take some time. I would think that maybe the groomer or the vets office would give you so compensation for the mistake. If not then I would think they do not care about you as a client and I would find a new groomer.

Owner
Best Friends Pet Salon
Salem Oregon
I have told my friend to get on this site, I am going to pass the replies on to her. I keep my dogs hair low, but I know that she was letting her dogs hair grow out. She felt because the groomer knew her dog, and it's been discussed in the past, she didn't have to go into detail. But you're right, she dropped her dog off, and didn't speak directly to the groomer.

chachi 12-08-2006 06:00 PM
I wouldnt have paid but I wouldnt have let anyone besides my groomer groom them in the first place

tassibo 12-08-2006 06:24 PM
I got two words for you....hell naw!!!

Sugar's Mom 12-09-2006 04:37 AM
Quote:
Originally Posted by Kodak
your dog's hair off, or should the service be free?
Another friend of mines has a 2year old female yorkie. There is a groomer in the Vet's office that she goes to. The same groomer has been cutting her hair for at least a year and a 1/2. Last week she picked her up from the groomer, and all her hair was cut down, except the face. She's usually parted down the middle, as her hair was growing out. My friend told them what she says each time, shampoo & trim. She said the groomer was not there when she picked her up. Everyone was looking dumbfounded while she cursed them out. She said no one volunteered a sorry, here's a coupon, nothing. :thumbdown She said it was closing time even the vet was gone. She has never had a problem with the groomer and felt the groomer let someone else cut her dog. She feels she should be compensated in some kinda way, even though it won't bring her dog's hair back.:( When she finally spoke to the groomer, the groomer said sorry, one of her assistant's thought TRIM meant to take it off. What do you think?
I had just the opposite problem last week. After reading all the scary things on here about groomers, I had decided to do my own. Well, Silk has the thickest coat of any of mine and it drags the floor. With six to groom, it just got to be too much for me. I took three pictures with me of the puppy cut I wanted for her. I went back to get her and she looked just barely cut except her feet. The little girl kept saying she could take more off but I paid the bill and got the heck out of there. I should have known because this groomer is a very young girl and every time I go to the vet's office, she is just standing there at the counter. Lesson learned, never go back.


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