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Would you change groomers over this Chachi and Jewels were groomed Wednesday. My Husband picked them up at the groomers. They look cute and were groomed well as usual. The problem is either the groomer or her asst. cut into Chachis quick when they did his nail and he came home with blood on his foot. Im not upset because it happened because it is a simple mistake easy to make. What bothers me is they didnt tell us it happened so I have lost a little trust in them. We have been going to this groomer for yrs without incident but with some of the scary things we hear on here happening at groomers it concerns me? Am I justified to be upset or is this no big deal? |
Unless the groomer was having a crisis when your dog was picked up, the fact that she didn't mention it shows a disconnect to how dog-lovers react to any type of incident like that. She should have taken the time to come tell you about it, the measures taken to stop the blood/pain and what care will be taken in the future to prevent it and certainly have cleaned the blood off the foot before you got there. Shows insensitivity to me. |
I would be upset. They should have told you- Did you call them and tell them?? I would at least to see what they say. Things happen, but they should always tell you!! |
I agree that you should have been told. Speaks to professionalism in my book. It has happened before to one of my pups and I was told and sent home with some more quickstop in case it bled again. |
No, I wouldn't change groomers for this, I think she should have told you, but sometimes they have to cut into the quick if the nail has grown too long. The quick grows as the nail grows and if you don't trim the nail short enough, the quick can grow too long. I mean you could bring him in every two weeks until the quick eventually recedes, but some groomers do it this way. Joey's breeder said it's not cutting the quick that hurts so much, it's the wiggling of the nail bed if you don't hold that firmly when cutting and also she said trimmers must be very sharp. |
I agree that they should have told you about this. If you have always been pretty happy with this groomer, I would talk to them about it and see how they handle it. Just get their response and let them know you'd appreciate being told about anything that happens in the future. Be nice about it and they will probably try to be accomodating. |
No. Because this happens alllllll the time, I think it's pretty normal to not tell the client/customer. As long as they stopped the bleeding, I don't think it's a problematic place. If they would have cut skin, that would be much different. As much as it happens, they probably don't even remember to tell owners. |
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We won't go to groomers anymore, but we used to take Wylie to the groomers when he was younger (prob about 4x). They cut his quick a couple times. To this day, 7 years later, he is utterly terrified of having his claws cut. I have to hold him in a towel, in my arms, super tight, while Tony cuts. Meanwhile, Wylie is going crazy in my arms bc he's so scared, and he jerks after every claw is cut, bc of the fear that it will hurt. He was really traumatized by those cuts at the groomer. That's also why I'd want to know, bc if a quick is cut - and if the dog is traumatized by clipping ever after, then I'd want to do the clipping at home. Maybe not all dogs react the way Wylie did, but some do - so I thought I'd share it. Maybe Wylie has a sensitive pain threshold...? |
I don't take mine to the groomer because I can do it myself, but if this had happened to me... I would call up the groomer and ask about it. I don't know if it's worth switching, but I would be interested in knowing why they hadn't told me. |
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I wouldn't switch but I would make sure the groomer knew that if anything happens under their care I expect to know about it. Our groomer did that to George once and told me as soon as I picked him up. He wasn't even bleeding at that point but she wanted to make sure I knew in case he was a little tender. |
I guess I would be upset that they did not mention it to me. Maybe they thought they had the bleeding under control and did not need to say anything about it. They had a responsibility to mention it to you if only so you could keep an eye on it or suggest that he needs his nails trimmed more often. The fact that they did not tell you suggests a sort of cover up which would imply a form of guilt. I guess if you think they are really kind to your pets and are not concerned about other issues I would not change groomers but I would mention it to them. They may be less inclined to try hide something from you in the future. I think I would also be a bit wary in the future and watch for other things that may send up flags. |
IDK... how many dogs do they groom in a day, a week, a month? At some point one learns how NOT to cut a quick, wiggly dog or no. It may take a little extra time, sounds like someone was in a hurry to me. Having worked in a groomer's shop (I know...what hasn't she done, lol) it's a major no no to send a dog out to the owner in any way, shape, or form less than perfect! People are paying top dollar for grooming services and they should be expecting nothing short of excellence. If a plumber fixes your pipes and they still leak, he comes back and repairs the leaks. A cut quick can't be undone, but they should give you something off of your next grooming. If it starts happening frequently, I'd go elsewhere. |
Thanks kjc for the tip on nail trimming! Did not know that "back to front" thingie! What kind of clippers do you think best...those guillotine looking ones, or the scissor looking ones....I have both and the scissors work great on my littliest guys.... |
I just went thru a similar situation with my Prada, I been with my groomer for 7 years and I LOVE her, about 2 weeks ago, I took Prada to be groomed and she did the cut but left her assistant to do the ear cleaning, scissoring of the hair under the pads, teeth brushing etc.. she accidentally cliped Prada's paw in her bad leg, which I understand how it happen, she probably pulled a bit too much and prada moved, well we wound up at the vet with a Paw infection, I did call my groomer on monday and told her what happen and she apologized and assured me that from now on, she will do Prada only, that her assistant will help with the other dogs but NOT with Prada, and that satisfied me, I just wanted to make sure she knew what happen and that next time, I know accidents happen specially with a spcial girl like my Prada, just PLEASE let me know so I can take care of it at home. I will stay with her she gives my dogs special care and I can walk in there any time any day and my dogs love her. so you have to really weigh in all the plus and the minus and then make a decision that is good for your dogs. hugs, |
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I don't know if it is a reason to change groomers, but they should have told you about it. i would be upset about that, and would bring it to the groomers attention |
I believe they should have referenced it. While I'm sure it's nothing major, the fact of the matter is, this is your baby and you should have at least known about it. Is it worth changing groomers over, that's a tough one. |
Of course, they should have told you about it, but I bet they didn't know they did it. I feel that way, because they didn't put anything on it to stop the bleeding. I wouldn't switch groomers, but I would mention it and ask her if she knew she'd done it. That had to hurt. |
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I don't know that I would change groomers but I would let them know in the future to tell you if something happens. Then if it happened again without them telling you I would say change. It does happen all the time but you should have been notified. |
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Any groomer that is too busy to check toenails just trimmed for quick cuts is too busy. |
I don't know if I would change groomers, good ones are hard to find. I had this exact same thing happen to me with my first Yorkie, I was mad as hell and really lit into them, not because they cut the dog but because they didn't tell me. Your groomer is getting a little too comfortable and has forgotten the relationship that exists between you and them and who is in charge. My questions to the groomer would be; Why should I trust you? why should I continue to bring my dog to you and what else have you forgotten to tell me? |
No , I would not change groomers for this. First of all there is no way for you to know for sure that the groomer even knew this happened. Sometimes you can get so close to the quik that it will not bleed for hours & then boom, you look down & suddenly there is blood every where:eek: Not even a Vet can cut nails without having accidents once in awhile. On the other hand depending on the circumstances if the dog was cut or injured I may be looking for another groomer. I have had 2 bad incodences with 2 dif groomers years apart with 2 dif dogs, 1st one my yorkie had her ear cut bad enough for stitches, something hit the front window of the salon & dog & groomer both about jumped out of their skin and Mandy's ear was cut. I got to the salon to pick up my dog & the groomer comes out with Mandy & groomer is crying & tells me what happened & says that she closed up her shop & took my dog to the vet & let me show where her stitches are :eek: goes on to tell how sorry she is & that there is no charge for the grooming or the vet visit. She was the best groomer we have Ever had & we continued to use her till we moved out of the area. |
Quicking a nail happens,but the blood on the paw should have been caught. I always had a table out in the pick up area for the small dogs (or floor for big dogs) and we (client & myself) would go over the pet together so if there was something to be corrected I could go back to my table and fix it. I took that time to tell them if anything like this happened or if I noticed anything different-lumps,tenderness in an area etc. It saved a lot of mixups or misunderstandings. I noticed that my daughter is doing the same thing at her shop now.:p Just curious,is it a large shop? |
I wouldn't change groomers because after all of these years you have formed a relationship there. However, I agree they should have told you about it. I would nicely mention that when the dogs were picked up you noticed this. Accidents happen but it is the covering up that makes people suspicious. I prefer the truth upfront. Next time it could be something major. |
I would be upset over the facts that not only did this happen but that none of the groomers apparently even knew about it. What if the dog were a bleeder or could not get the blood stopped and was just sitting there gushing(some do) for quit a long time because no one apparently even looked? Anyone can cut a quick but we always look the paws over carefully afterward and then again a second time a couple minutes later. I mean everyone that cut's dogs nails knows this can happen and purposely check. This little one was just apparently trimmed in a hurry, left in a cage to deal and lick until he could get it stopped on his own. Must have felt a bit abandoned. No wonder most of them hate nailclipping. I'm less into how beautifully the groomer cleans, clips and styles my baby than his security, happiness and physical well-being while there. |
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