Inconsiderate Groomer
 

My two puppies are learning the grooming processes. They have seen the same groomer 3 times. She groomed my previous Yorkie too, so I have know her for a long time. We have exchanged holiday cards and when she had knee replacement surgery I send a treat basket from the puppies.

They are puppies and do not care for the clippers. Max is pretty good, Abby likes to make a fuss. We discussed letting Abby hear the clippers and not using them for awhile - no worries. As long as she was able to trim their nails and ears (the ears I do in between grooming, the nails I do not like to do) that was good with me.

Saturday the groomer was supposed to come and groom my pups. Well, the 11:00 appointment time came and went. I left several messages for her until 1:00pm. She has never been late without calling before. The first two calls were checking to see if she was still coming. The next two were more of concern that she was okay and no one in her family was sick or injured.

I called to check on her on Sunday and Monday as I had not heard from her and was very concerned that she was hurt or ill and my messages reflected this sentiment.

Tuesday evening I check the mail and get a letter from her, yes, a letter! The letter was dated on Saturday (the day she was supposed to come to groom the dogs). She said she was more comfortable writing a letter than calling. In the letter she said she was not comfortable grooming puppies and she would no longer be able to groom my puppies. I could take them to a groomer shop to get the "trained" and then after a year call her to set up grooming again.

WHAT?!?!?! She had 6 weeks from the last time she groomed them to call me and let me know she was not comfortable.

I am okay with her not wanting to groom puppies - they are wiggly - and appreciate that she knows her level of comfort. But come on, not even a courtesy phone call to tell me she was not coming on Saturday! If she was going to write a letter, she could have done it before she missed the appointment. And, no apology for missing the appointment or wasting my time as I waited for two hours for her to show up. She did not return any of my phone calls.

I called yesterday and left her a message (she will not pick up my calls) to let her know I got the letter and understood why she did not want to groom the pups, but that I was very disappointed in the way she handled the situation. I was not rude and wished her happy holidays and a great 2012.

I guess I should be glad she did this before I gave her her Christmas bonus - it's an extra $100 bucks for me and the pups.

Wow....totally inconsiderate. While I understand her not wanting to groom puppies, the fact that she didn't let you know beforehand is just rude and bad business manners. I'm glad you called and let her know that you were not happy that she left you waiting for hours. If this is the way she handles herself and her business, your pups are better off without her.

That was very inconsiderate and unprofessional. :(

yeah that is way out of line. she will lose a lot of business that way! glad you got to keep the tip.

Wow.... that is VERY rude and inconsiderate. I am sorry you had to go through it, and lose a good groomer otherwise, in the process. That is terrible business practices.

I would write her back and tell well I guess that means I save My Christmas tip then. It was very rude and unprofessional

Wow that was so unprofessional and inconsiderate. I wouldn't be calling her in a year or ever again.

I think I would go on the hunt for a new groomer. She should of not wasted your time,nevermind that you had scheduled the groom so your babys would look good for Christmas and now you get to rush around looking for someone else to do it.

Hope you frustrating moment turns into a great groomer that you can trust.

Very unprofessional and not good at all for her business. I too understand that she might not feel comfortable grooming them, but the appropriate thing to do was to call and speak to you personally not write a letter. And now ignoring your calls on top of that, not cool at all.

She is ignoring your calls because she knows that she has handled the situation incorrectly and unprofessionally. She feels guilty and should.

Wow, that was really inconsiderate... I can't believe she wrote a letter! I would definitely not return to her!

Blowing off an appointment is very rude. Sounds like she was afraid to call and tell you she isn't comfortable grooming puppies. She should have just called.

that was rude and very inconsiderate

It never ceases to amaze me how inconsiderate some people can be. I hope you find one who deserves your trust and your business. There are some really good ones out there who also know how to treat their customers. Good Luck :)