:thumbup: well said

Poor office management/staff resulting in poor quality customer service to you the pet owner. If that's lacking, it would make me wonder what else is lacking in that practice.

I am sorry this happened. This is a new Vet for you and highly recommended. So the Vet may not have any idea, you would be stressed. My Vet has years of dealing with me and my dogs. She knows what I need as well as what my dogs need. If something came up they would have called me. Because I ALWAYS want called when surgery starts and as soon as the surgery is done. Unlike me most people are told to pick up their dog at 6 pm they don't call to check on things. They know the Vet would call if something went wrong. They show up at 6 to get their dog.
A routine dental is not of equal importance as an emergency. I trust my Vet to do the right thing. I have been the one with the bloody dog in my arms, so I know she would drop everything to treat an emergency.
I think that the problem was that the Vet did not know you and how worried you were. A good relationship with pet owners is very important to most Vets. I don't want you to give up a really good Vet because of a misunderstanding. You should tell them how worried and upset you were , tell them you ALWAYS want called when surgery starts and is finished. That way you are not crazy with worry all day.
Hugs for you.

When Callie had her LP surgery she would not eat, drink, pee or poo. They called and wanted me to pick her up early because they were so worried about her. But Callie also has never been left alone ever so maybe shes a little different. I was very calm when I left her they actually took her from me and back as soon as I got there so I didn't really have time to freak out just time to kiss her head. I actually didn't cry until it was time to walk in the house and I knew she wasn't going to be in there.

Scooter is safely home. He had one tooth pulled but otherwise he's ok. I still think I should have been told that there was a delay. All it would have taken is a brief phone call. This is not my regular vet and considering the cost :eek: I seriously doubt that he will go back to her. I think $479 is a lot for a dental cleaning and an extraction. Anyway thanks everyone for your concern. Since my husband died I only have my two precious dogs and if anything happened to them I don't know what I would do and if I have poor energy....that is understandable.

So glad Scooter is home! I hope he can rest well and recover quickly!

So sorry you had to go through this! I agree, the office should of made the effort to call you and let you know it would be awhile. That way you could of rescheduled if need be and your little one wouldn't have to sit there and stress. I wouldn't be happy about that. I don't think I would be downright rude with them, but I would mention that a phone call would of been appreciated. I know emergencies happen, but that is what the vet has vet techs and office staff for. They are there to keep you informed and help you/your pet the best they can.

-I do not think it was about her dog being dumped due to an emergency (that would be lacking in consideration of common sense) it was about the lack of professionalism and people doing their job to the ability they are required to do...anything less is well unprofessional, if not previously agreed on.

I'm unsure of your reaction to the OP :confused:

My vet knows my dogs are not dropped off to be sitting in a cage all day waiting for their appointment we show up for the appointment and we leave when done-especially if they are supposed to do an evaluation prior to release, if that's how they handle communication do you really think they weren't going to rush through an evaluation?

Then again I do not drop my dogs off at the groomers all day either, we have an appointment time, we show up for it if I don't stay there I run a few errands in the shopping center and then pick them up...

I am so glad that Scooter is home safe and sound. I understand about you being anxious. Emergencies happen, and of course a life or death situation would take presidence over a dental. However, good customer relations would dictate a quick phone call to give a status report to clients who had pets waiting for surgery. I know that I would receive a call from someone in the practice if that type of situation arose and I would definately understand.

On the other hand, the time I had an emergency with two young pups and made a mad dash to the vet, I felt blessed that I was surrounded by 4 very qualified vets who left their client rooms to put heads together to figure out why I had two pups that appeared to have a seizure at the exact same time. It was a very busy day, but everyone was kind and understanding because they knew if it had been them in my place they would have received the same professional care.

btw - as it turned out one of the pups had found the only electrical cord in the living room, bit into it and got shocked - apparently the second pup was touching the first pup and got shocked as well. Both pups recovered and all was well.

So glad that your baby is home. I agree that a phone call would of been appropriate,my vet's front desk sends me text updates every couple of hours. I also think that the price was a bit high. If everyone is healthy,it might be a good time to go shopping for a new vet or maybe just put some time into the one you have and explain your situation. I lost my very precious lil friend last March and therefore I do get a bit upset if something that I havent seen before happens to my new baby. This doesnt happen often but the office people as well as my vet are very understanding and reassuring because they know the situation.

Because we allow it
 

I've had similar experiences sitting with my dog in a packed office for two hours for a well-visit when I could have been called to reschedule. This was just one of numerous unpleasant front desk encounters with this particular vet's office and when pointed out to the vet herself, the answer was "I know, I'm working on it." I got tired of waiting for change, so I found a new vet; a father and son practice, where they actually know my name and value my business.

I work hard for my money in a highly competetive business and I will not stand for being abused and inconvenienced when I am on the other side of the counter. I expect the same courtesy, respect and compassion that my clients demand and get from me, regardless of what challenges I might be facing on any given day.:animal-pa

I agree 100% with you!! Someone should have called. "You only have one time to make a first impression," and in my opinion, it was negative.
I'm so sorry for your loss.

If you've ever had a dog in your arms fighting for its life and needing the vet to put routine matters like dentals aside then maybe you would see it differently. I have been on both sides of this issue - waiting while other dogs with greater needs were treated first - and with a half alive dog in my arms fighting for its life. I'd gladly wait or have my dog sit in a cage if it meant that someone else's pet having an emergency got the care it needed.

I agree with you emergencies should come first but this was lack of grood office management this pet owner wasnt contacted and allowed to reschedule. if your a vet and your in the service industry you have to appeal to your clients and not treat their dogs like a # and thats one of the ways you do it. My vets does it and they are just a small operation

I agree with this

:thumbup: