Does this look legitimate? 2 Attachment(s) I have a friend who runs a small store they have handmade clothes and shoes and bags and some organic produce and a few home made organic baked goods. she does not allow dogs in because she has food and she is allergic to most dogs. lately a woman has been coming in with a small dog and she has been claiming it was a service dog. The dog makes it so that my friend cannot breath and has to leave the store front when the woman comes in. The other employee asked the woman if she would call her order in ahead of time because her dog was making people sick The woman became very upset and said he was breaking the law and she just caused a big big scene. she came back the next day and gave them this letter. she said the format was funny because her computer changed it when she went to print. I know this may be hard to read but I wanted to show you guys the letter. My friend is currently trying to see if she can legally refuse the woman entrance because she is allergic to the dog. |
Oh, I can't get it big enough to read clearly. You could call the sender of the letter to verify that it is authentic, I suppose. You would think someone with a disability would be more understanding of someone else with problems. |
Service dog or not if the owner is so allergic she can barely breath I would think she could tell the lady to not bring the dog in. |
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The American Disability Act specifically forbids disallowing a legitimate service animal anywhere. It's unfortunate your friend and business owner gets sick by the animal but it's one of those things (the ability to comply with the law) that she needed to consider before starting a business that serves the public. I agree one would think someone with a disability would be more understanding of someone who appears to be allergic to dogs, but I don't know the location but 'generally' speaking those little stores are usually located in an area where there are no other stores within a few blocks...as a result, the customer's disability may include limited mobility and shopping at your friend's store may be out of necessary and not so much choice. |
you are right there are no other stores around but you cannot get a real amount of groceries from her store so she has to be able to go some wear else. we know she cannot refuse service to the woman but if she offers to deliver the food could she not allow her in the store? |
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She can never not allow her into the store. period. Nor can she ask her what her disability is (federal penalty just for asking). "Basically" your friend can ask her "if" that animal is a service animal - suppose to be taken on face value...however, you friend can ask for proof - such as a letter, etc ("but" - even though she can ask that - it's a fine line and could be sued for discrimination). If the animal is wearing a service patch (despite the fact anyone can buy them for about $6) and when asked "if" the animal is a service animal the response is "yes" to proceed further with questions and demands for letters of proof is in fact discrimination under Federal law. However, I think that it's great your friend would be willing to deliver and it's unfortunate the customer apparently won't consider it. |
well darn! Okay thanks for your help we will just have to keep trying to find a happy medium that makes everyone happy |
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