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-   -   Update On Petco Groomer (from Friday) (https://www.yorkietalk.com/forums/general-yorkshire-terrier-discussion/170076-update-petco-groomer-friday.html)

dogbert 04-21-2009 11:16 AM
Update On Petco Groomer (from Friday)
 
I spoke by phone with someone at Petco. I dialed the 888 number on their site and told them in detail what I saw and when. She wasn't to happy with my story and said she was going to contact the general manager of the store when we hung up. I told her that's who I spoke to when it happened and all she said was that she was going to watch the girl. I hope this lady follows through and it never happens again.

jmdt 04-21-2009 11:24 AM
I hope at least this woman has a conscience. I certainly hope she follows up with this groomer. That is absolutly unacceptable! Good for you for your will to get involved for the sake of defenseless animals. Bless you

KimberlySRN 04-21-2009 11:52 AM
I hope they do something about it. I saw a groomer being very ruff with the pups she was grooming while I watched her!:confused: I finally waited for the pups parents to arrive and told them what had happened.

dogbert 04-22-2009 06:07 AM
Okay since I don't think I will be welcome at my local Petco for awhile, I was wondering where I can get Grandma Lucy's pumpkin treats. I found them at another pet store but they only have the big bag which I think would go stale by the time my Yorkie was half through the bag. Anyone know where I can get the smaller bag?

twalla 04-22-2009 06:24 AM
Quote:
Originally Posted by dogbert (Post 2589368)
Okay since I don't think I will be welcome at my local Petco for awhile, I was wondering where I can get Grandma Lucy's pumpkin treats. I found them at another pet store but they only have the big bag which I think would go stale by the time my Yorkie was half through the bag. Anyone know where I can get the smaller bag?
Who says you arent welcome? Who cares what they think? I would march my butt in there every day. It shows them that you know you were RIGHT in making that call that their employee was in the wrong.

They cant kick you out for making an obseravation of something their employee was doing wrong and if they did, its time for a call to the district, regional, and on up the ladder till someone listens!

If I stopped going into places that I complained, I'd never go anywhere. LOL

TeresaM 04-22-2009 06:28 AM
Quote:
Originally Posted by dogbert (Post 2589368)
Okay since I don't think I will be welcome at my local Petco for awhile, I was wondering where I can get Grandma Lucy's pumpkin treats. I found them at another pet store but they only have the big bag which I think would go stale by the time my Yorkie was half through the bag. Anyone know where I can get the smaller bag?
Whether they "welcome" you or not, shouldn't be the issue. The issue should be whether you want to shop there any more. I have stopped shopping at entire chains, not just a specific store, when I've gotten really bad service. I'm betting the manager probably won't even remember you.

dogbert 04-22-2009 09:48 AM
Quote:
Originally Posted by twalla (Post 2589391)
Who says you arent welcome? Who cares what they think? I would march my butt in there every day. It shows them that you know you were RIGHT in making that call that their employee was in the wrong.

They cant kick you out for making an obseravation of something their employee was doing wrong and if they did, its time for a call to the district, regional, and on up the ladder till someone listens!

If I stopped going into places that I complained, I'd never go anywhere. LOL
You've got a point I still shop at other places, I think they will be mad because I didn't just tell them I called the main number and complained. I still think I did the right thing.

dogbert 04-22-2009 09:53 AM
Quote:
Originally Posted by TeresaM (Post 2589399)
Whether they "welcome" you or not, shouldn't be the issue. The issue should be whether you want to shop there any more. I have stopped shopping at entire chains, not just a specific store, when I've gotten really bad service. I'm betting the manager probably won't even remember you.
They may or may not remember me but they always know my Yorkie. The treats are the same price at the other store anyway so it shouldn't matter. I can go either place, if they want to give me a dirty look while they take my money they can. If that upsets me I can go to the other pet store.

greyacresmom 04-22-2009 10:47 AM
Quote:
Originally Posted by dogbert (Post 2589368)
Okay since I don't think I will be welcome at my local Petco for awhile, I was wondering where I can get Grandma Lucy's pumpkin treats. I found them at another pet store but they only have the big bag which I think would go stale by the time my Yorkie was half through the bag. Anyone know where I can get the smaller bag?
I have no idea what kind of treats these are but can't you freeze some?

dogbert 04-22-2009 12:14 PM
Quote:
Originally Posted by greyacresmom (Post 2589806)
I have no idea what kind of treats these are but can't you freeze some?
They look and smell like cinnamon teddy grams. They are like a cookie/cracker. They are supposed to be 100% human quality ingredients.

jmdt 04-22-2009 12:24 PM
Do they sell them on line? On their website? Just a thought. I understand how you would feel awkward. But you, and all of us, know you did the right thing for other babies who go there to get groomed.

dogbert 04-22-2009 12:28 PM
I will see how I feel the next time I'm over that way, I'll either walk in and buy them like I should be able to, or I'll go to another store and get the big bag. No need to order them.


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