PetSmart and PetCo have a pretty set in stone policy about refunding money if someone is not happy with the groom...the customer is always right. If you feel unhappy about the trim just let them know. They will give you your money back and the groomer will not be paid for the groom. Just be sure that you gave clear instructions and the groomer made a mistake because it also isn't fare to the groomer if you were vague and the misunderstanding is not her fault.

That's what I was afraid of, I don't want someone to get in trouble and lose pay... she did do the work on my dog, she just didn't do it how I asked. I know I was very explicit and annoying with telling her what I wanted done and i read what she wrote down. I told her I still wanted him to be shaggy, and leave the legs longer then the body, so I don't know what happened between the discussion and the haircut. It's hair, it'll grow back... It's just so frustrating to spend almost $70 bucks on my dog when I'm a student and live on $900 a month (so glad I'll be graduating and making a real paycheck soon!).

As far as groomers at Petsmart, I don't really have anything against them, and like someone commented, it's just like someone doing your hair... you just like the way one person does it over another. I really don't like how the company's 'rules' won't let them take them out to the bathroom (which I think was probably mine's problem, he's pretty wiggley when he's gotta go.) and the fact that they can't take you on a tour of the back room. I like to see were my dog is kept and all the behind the scenes stuff... but that's just me.

Anyway, thank's for all the feed back and the link about grooming. I am seriously thinking that I'm going to start doing that! :aimeeyork

Hon, I would not feel bad for wanting my money back. It sounds like you were explicit in voicing what you wanted. For $70, I would have expected more time to be spent on my furbabies grooming, rather than being shaved.
If it were me, I would show the manager the before/after shots like you showed here & explain just as you have here. I wish you the Best!

70$$$?? wow thats alot...i paid 40$ for Pasquale's haircut and that was WITH dematting him (it was his first cut) and she said it took a long time to do it. I go to a woman who owns her own grooming service and i swear the entire town goes to her..she's THAT good! The thing i dont like about petco or petsmart is the chances of you getting the same person twice are very slim. I really want my dog to establish a relationship with the person he gets a haircut from..kinda like i do with my hairdresser. I trust her...he should be able to trust his hairdresser. If he was getting someone new everytime...i think he'd be a little frightened too and probably behave badly.

$70 is alot of money... that's one reason (very small reason) that I'm happy we got Smokey. Smokey's rescuer is a private groomer. Not only do we not have to pay $70 a dog, but she does Smokey for FREE for his life, and does Chip for $35! It is a bit of a drive to get them there, but hey, to save $115... I'll take it!

summer shave
 

That is a summer shave. I took my Westie ONCE to Petsmart they shaved one streak down his back and said he was bad and they could not finish it. He was 6 months old. I have never had a problem before. I think Petsmart groomers are all the same. Just out of school or no school at all. Not sure but thats my opinion..

$70 is too much money---but I find petsmart to be too expensive.
I took my first poodle to Petsmart (was a new dog owner) and it was torturous for her (she got worms, they kept her in cage for long periods of time,and they would always give her funny haircuts)...so i looked for another and they charged me $35. This groomer was much better, had a double fenced yard to let them out... she even had a little yorkie for my Molly to play with.
I since moved out of state an my current groomer charges $35 for Izze and $37 for the poodles... which isn't bad. He follows my exact directions and doesn't keep them in the cages for too long... he has a little x-pen just for my babies :)
I'd go to a cheaper, nicer groomer.

Unfortunately, some groomers don't know what puppy cuts are. Down here, a puppy cut to these groomers is just how the 2nd picture that you have posted turn out

Hatton is adorable!
 

That really is not close to a puppy cut, but at Pet Smart they always seem to think that every dog needs shaved bald. I would guess it is because they are under pressure from management to get our babies in and out. When we visit the store near us to take the babies out to get their treats, I see all the dogs coming out with a "buzz" cut or cose to one. Hatton is so cute you really could style his hair any way you want and he would srill be adorable. I have never taken my yorkies to a groomer, I do them myself. Mostly because I don't like leaving them with strangers. Sophia and Tuffey don't get clipped just trimmed with the scissors. When it's bath time they get out of tub and jump on my dressing table to wait for the blow dryer. I am careful not to let the dryer blow on the skin. Then they get their bows and take offf running around the house. It will take patience and persistence to get Hatton used to it, but it becomes easier and then fun. Sophia and Tuffey love snuggling in the towel in my arms after they get out of the tub. :animal36 Cookie, Sophia and Tuffey

Do you have a Mobile Groomer in your area. We have several PET-U-LOVE. They come to your home and groom right away it takes about 30 to 45 min. They are high. Around 45 dollars but if you have friends that can bring their dogs over they will give you a discount...Less Stress on your baby.....