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So, after a couple of emails to-ing and fro-ing between myself and Kong - apparently a new 'bag of balls' are winging their squeaky way toward Harry and I :D I did point out that we'd rather have the 'old manufacture' back - and they're "going to let head office know". We shall see....:rolleyes: Sally + Harry x |
Wow you must be better at this stuff than I am. I was offered rebate coupons towards future Kong purchases and told they would forward my comments to their quality department. |
Oh no, just persistant! I got a bit cross with them for us all - but it's the danger factor that really matters. Plus I was dealing with the UK retail customer care centre (Tina Simpson) - she is going to forward all comments/complaints to the US head office...:) Sally x |
I think it is a good idea. |
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