 Please give opinion
I ordered from Plush Puppy a week or so ago. Three days ago I got a package from them, but it wasn't mine. It was also wet and torn. Turns out the mailing stickers were put on wrong boxes and another person got my order.
Here's what I want your input on: the company asked me to box up the products and mail them back to them (they would put the amount paid on my card). Ok, is it just me or that pretty poor customer service? I've had companies make mistakes like this before and they ALWAYS pick up the wrong item and sometimes give me money off or something free or tell me to keep the wrong item.
I told them I had just had surgery and wouldn't be going out for awhile and they said that was fine - no matter how long it took. I asked them about it being picked up and they made more excuses. I really don't think it is my responsibility to find a box, pack it up and drive to the post office. I'm thinking of e-mailing them again...
What do you guys think? |