[bettyeanne]

Christine,
I too had an unpleasant experience with them and never, ever meant to mention it here, however, since I know it wasn't just me, here it is. I ordered 3 little T-shirts for Toto and they were too small. I understood their policy, but figured, what the heck, I will just order the next size and go ahead and return the too small ones, which I did. I got a snippy note pointing out their "procedure" to return merchandise. I just figured that since the return would simply give me a credit balance on my account, I would also order some little sweaters and everything would eventually work itself out. Not so!! I received the 3 T-shirts that fit, and was charged for them. I received the little sweaters and paid for them. Somewhere at purecountry sits my credit for the first 3 T-shirts and since they obviously need the money more than I do and the little sweaters were really "cheesy & cheap looking", I just decided not to pursue it nor do I intend to order anything else!! Sorry you had a bad experience with them also! Maybe if I had mentioned it before it would have prevented disappointment for others.