My husband and I are in an ongoing battle with Petsmart on behalf of my mom. The groomer kept Chipper, her maltese, for eight hours...and when they finally called her to pick him up, he was in TONS of pain for no apparent reason. He was perfect before she took him! We ended up taking him to an emergency vet that night. The vet wasn't very helpful because he wouldn't say that anything in particular was wrong even though he was in obvious pain. He gave him pain medication and antibiotics (though I have no idea why he needed antibiotics). Petsmart apologized, but that's about the extent of their actions. We are trying to get them to pay for my mother's emergency vet fees since it was a direct result of something their groomer did.
Basically, I wouldn't recommend them to anyone. Even if all stores are different, I'd be too scared to take my dog to any of them, just in case.
Just my opinion. |