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Originally Posted by omega Ok, not only did the above occur, but I was supposed to receive a free bottle of Andis blade dip when I purchased two blades. Well, I purchased three blades and they didn't send the dip. I contacted them and they apologized and said they would send it out right away. This morning I got an e-mail telling me it is on BACKORDER and if it doesn't meet their $15.00 minimum, it will be cancelled!!!!!!  This is supposed to be a FREE item! I am really angry at this company. I wrote them another e-mail, trying to stay calm and polite....... what lousy customer care and service. omega |
Have you actually called them? I've gotten the same emails but when I call they take care of it.