From my persoanal experience, I told her that I was going to turn her into the athorieties if I didn't receive my refund by a specific date. (Which gave her 5 business days.) Then all of sudden I received a refund after months of waiting for the stuff/refund. i bought back in Oct/Nov. I think like Shanatink said if you want a refund you're going to have to stand up to her and be firm. I also insisted on a tracking # which she did provide me. I hope this helps those still seeking a refund from her.
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