I guess I got lucky, I placed an order with that company and got my Jazzy bed fast and painlessly. My girlfriend ordered a carrier and some clothes and had pretty much the exact same experience as you are having, they did refund her money tho after she sent numerous emails and called.
I order alot from Brooke at
www.imapreciouspup.com and have had nothing but wonderful experiences with her. I probably will not go back to ebay after hearing the horror stories.