I'm not sure what all you've tried so far......
But, have you tried reinstalling the program?
Next did you go to
www.kodak.com ?
On the Kodak website go to
Comsumer Products (don't click on it, just slide your cursor over it) a box will pop up..go down the list to
Downloads and Drivers
Scroll down that page and fill in the line..another line will pop up until it gets all the information for your camera....then just do what it tells you.
I hope this helps.
If not, contact the Kodak company either by email or phone. They will be able to help you. Unless someone else here can help. I know it's frustrating...just take it slow.