I am so sorry for your bad experience, they should never use dremels. If they want the nail not to be sharp, they should use a simple nail file, that is what I did.
For the other poster about the quick, it is true that if your dog has a long quick that if they cut the quick a little at a time, the quick will receed and go back. But it is painful for them and I woulden't do it unless the dog had really long nails to where it was causing them to have trouble with the nails such as walking.
I worked at Petco for awhile last year. It is true that they don't train their groomers well. I knew how to cut nails before I worked there, I been doing it for years. My co-workers had no idea what to do and many times I had to clip the nails for them. Then another co-worker didn't get all the soap out after washing them off. So I had to wash them off for them because if you leave soap on them it will cause them to have a lot of skin irritation. Besides the one groomer that was there, I was the only one who knew how to do anything and I was constantly correcting my co-workers mistakes. They should require employees either to have experience in grooming dogs or they should have to go through a few classes to learn.
One girl who worked in the grooming department took a slicker brush and brushed one of the rabbits there that was for sale at Petco. You never ever brush a rabbit with a slicker brush!! So the rabbit ended up with blood everywhere and scared to death of people and getting groomed!!
