Because you signed a contract stating all that mumble jumble your pretty much screwed in the legal way... But on her own good faith she should partially refund your money showing she stands behind her dogs... But, hey I guess she doesn't if she told you, "no" already...I would keep trying, keep e-mailing her...Bug the s*&t out of her
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Candee, Bear, Daizy (in spirit, R.I.P) and Pepsi's mommy
