At my shop over the last 30 years there have been a couple accidents. One must understand that even though I am a very good groomer there are a lot of things that can happen with dogs that move and sharp tools. I have never myself cut an animal that needed to go to the vet but I have had groomers that have had accidents. Nothing to serious but still accidents. The first thing we do is not charge for the grooming and by the time the owner comes to pick up the dog it has already been to my vet and I have paid the bill. If it needed further care I would always pay for it.
Owners do not bring their dogs to the groomers to be hurt, but it can happen and if you tell the owners about it and you have taken care of the problem , they may or may not forgive you, but that is just the way it is. When I was a hair dresser I can remember the girls sometimes cutting a ear or something, if this can happen on a woman sitting still it can happen on a small moving target.
It is not the accident we can not forgive, it was her response that was unacceptable, and you do need to make sure she pays the vet bills it is her responsibility. |