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this is EXACTLY why we DO NOT USE HOT BLOW DRYERS at our groom shop. The ONLY one that blows a bit of heat is what we call our "force dryer" that we use right after their bath the "force" majority of water off of their bodies before putting them in crates where we use fans that blow nothing but room temperature air through them. More groomers should use this method. There is just TOO much risk in using heated dryer crates. *tisk, tisk*
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This is EXACTLY what we do at the shop Im at. And your right when the owners stay the dog is 10 time worse. Its hard explaining this to people but its the truth. Alot of my yorkie customers ask how the dogs are dried. Im glad people are becoming knowledgeable about the dangers of going to the wrong groomer