Oh, I'm so sorry your upset. It really makes me mad when I'm the paying customer and I ask for a certain thing and something else get's done. When I first got Josie I have to admitt I wasn't the best on brushing her daily. She got some knots on her tummy and beard. I took her in to get the knots trimmed / cut off. I knew she would look weird but, I figured it would eventually grow back...well when I went back to pick her up she was completed shaved . She looked so scared and she was shivering. When I dropped her off she was black & tan and when I picked her up she was just silver. I was really upset! (I still get sad thinking back) |