Happened here too! They bought a couple hundred dollars worth of diet pills..I had to fill out all these forms to get the money back..did all that and told them I wanted a new card..but for some reason, they didn't give me a NEW card and NEW account..they just sent me another card..so of course the theives charged more diet pills on the other card...so I had to do it ALLL over again...so after that I closed my credit card with chase! Good luck to you!