I bring the cat to the groomer because her fur is much more messy than the dog's and she doesn't take baths as well. She claws me and afterward she runs for me and hides under the bed for 3 days.
The owner wasn't as apologetic today. She told me that the timecards said 615 when the girls punched out. I don't understand it because I was there at 610 and there were no cars. She had said to come after 6. The lady had said that there might have been a misunderstanding. Maybe they lied or my car clock is off, I don't know. But to me it's wrong to lock my cat up in a building like that.
I told her that I thought it was really unprofessional of the lady to call me a lier, esspecially infront of my son. I told her that I was a supervisor in the Navy for 5 years in customer service and that is not how a customer is to be treated. All she said is that she wasn't there and wouldn't know what was said.
I told the owner that I think the lady was trying to steal from her company because she wanted cash only and the $25 service fee when before there was no problem with a check. The owner said that it was really costly to keep the store open and to send the girl there (even though the girl said she wasn't getting paid for it). The owner kept making excuses for them saying that everything was put away. I have no idea why that makes a difference between a check or cash.
I honestly feel like in a way my cat was held for ransom last night. That lady could have said any amount of money just because she knew I had to have her back. She tried to take advantage of me. I really hope this never happens to anyone else, because I'm still in tears.
I will however use my freedom of speech and tell anyone DO NOT DEAL WITH THE LA MESA PET HOTEL/GROOMING |