My pup will be 5 months old on Monday and I took her in yesterday for her first puppy trim at Petsmart. It was only $16 which included, bath, brush, nails, sanitrim, and general trim and would cost $33 on the next visit due to her age but that is never going to happen because I had a horrible experience and I will never take her back there. I called a few days ahead to get appointment and it was for 330. This was her second time there, the first time went smooth but it was just for a bath and brush. We arrived 10 minutes ahead to give time for check in. I was told she would be ready by 6 at the latest and they would call. 630 came and still no call, I called the store 3 times never could get anyone from grooming on the phone. Panic set in so I decided to go into the store to check on her. I looked through the window and she wasn't in there being worked on so why haven't they called? I went in and asked where she was and why her groomer was working on another dog. I was told that she wouldn't the dryer. WHAT??? She is bathed every week at home and has never had a problem with dryer before. I asked where she was and they said in back and that she would be ready in 20 minutes. I asked, in the back where in a kennel cold and wet?? I demanded to see my puppy and they went in the back and my son saw her through the door and someone had her on a table trying to dry her and she was tolerating it perfectly fine. So Im literally standing at the counter staring at these people and trying to keep my cool and then 40 (not 20 minutes) later they finally bring her out to a grooming table looking exactly the same way she did when I dropped her off!!! The groomer started to brush her and I told them to just give her to me because I was ready to go she had been there long enough locked in a kennel cold and wet. I understand that grooming takes time but she had been there several hours for nothing and I didn't want to stress her anymore. I have decided that I need to learn how to do my own grooming from now on. |