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Originally Posted by Nancy1999  Yes, you are very very very detailed, but you still don't answer the questions I've asked. I pretty much got the same thing on the phone reply, how they have specific quality control, I'm not asking about quality control, I'm asking if your vitamins come from China. Who in the company will answer this question? It does involve pet nutrition if it goes into their food. |
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Originally Posted by Nancy1999 Yes, I've been able to find the answer from other companies as well. I've also tried emailing the company, since the phone call didn't work. So far, they haven't answered the question, they too have explained quality control. I asked them specifically, do any vitamins and minerals come from China. In some ways, not answering, answers the question. |
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Originally Posted by RoyalCaninCA Hi Nancy,
I think what you’re asking is whether or not our ingredients are safe for your pet and all pets. This is the answer I am trying to give you. The safety and nutritional value of the ingredients we use cannot be judged simply by knowing if it comes from China or any other country. Royal Canin takes relationships with each ingredient suppliers extremely seriously. No expense is spared in this area because this is where guaranteeing food safety and quality begins. It takes months and sometimes years for a potential supplier to complete our validation process, and there is an ongoing auditing and validation process that occurs with every supplier we use. If a supplier can’t keep up with our rigorous quality and safety standards, we stop working with them. Period. Simply knowing whether or not an ingredient comes from a particular country does not answer your question about ingredient safety/quality, and continuing to discuss ingredients in this way will not serve any positive purpose. This is a message that needs to get out to all pet owners. We should not participate in vilifying or scapegoating an entity, especially since doing so does not help us understand what food quality and safety is for our pets.
To reiterate, regardless of which country any of our ingredients come from, they all go through a battery of tests BEFORE they are purchased and then further before they are accepted into the plant, and this happens for every single delivery. For example, one of these tests is the NIRS, which confirms that the ingredient is exactly what we ordered, and that it is free from any type of contamination. This means that even if we’re not looking for a particular contaminant, it will be identified and prevented from entering the food chain. Feel free to revisit posts #10, 54, 108, 109 if you would like to review what I already said about the testing that is performed by RC to ensure quality, consistency, and food safety.
So, I’m hoping you see that I have provided the answer to your question. I do not want to continue misleading anyone to thinking that ingredients from China are dangerous, or that not using ingredients from China (or any other country) is a benchmark of safety. That would not only be irresponsible and unjust, but also a gross minimization of what actual food safety and quality consist of.
Regards,
Ashley  |
I have never ever heard of a pet food company that won't answer the VERY BASIC question about where they source their products.
I am actually shocked that this information isn't made readily available to ANYONE who needs/wants to know this information.
And Ashley, I am deeply disappointed in the way that you're clearly talking in circles around this subject, rather than just answering the questions. We all know that you have access to the answers and the fact that you're talking in circles about this to our Members comes off as very disrespectful, purposely misleading, and just dishonest.
If you're here to represent the company - which you clearly are as is obvious in your user name, then why not do just that and and answer your company-specific questions?
If you're here to just educate the general public about pet nutrition out of your enjoyment in educating others - then why do you have "Royal Canin" in your user name?
This feels very uncomfortable to me and I'm not sure this kind of "I'm selling but not selling" is what this section is here for. We have never allowed such an approach in the past from vendors who post here and who also represent a certain pet food as we see the promotion of the food/company by the person as a conflict of interest.