Hi Ashley
I'm glad you're here to answer some questions about the brand you represent, royal canin. I think it is very valuable to have direct support and input from a brand to support a group of concerned consumers and I appreciate the customer service that represents on behalf of your company, thank you.
I think everyone here has very valid feelings and questions about what is of course a very important subject around here- how we care for our loved and valued yorkies. I think we are all interested in the nutrition we are providing our dogs and that it is wise to have some understanding about nutition- which is why we are all having a conversation with a nutritionist right? So I think if we have questions about the quality and reasoning behind ingredient choices in a food we are using or are considering using that everyone's questions are valid and important. I myself am very curious about the differences between chicken meal and chicken by product meal and which parts of chicken by products balance out to have what kind of amino acid profile- very interesting conversation here! Right up my alley actually. So glad we have so many different view points that we get to bring up, ideas or concepts that we hold and get to share and discuss with others. What a lovely opportunity.
I also think that a companies ethics and values are an appropriate and necessary topic of discussion. Ashley showing up to have this valuable discussion I think represents a very positive company attribute. To have open, transparent discussion about what you represent as a business to the community and why you are making the choices that are impacting our consumers is a very commendable trait indeed. I can also see Nancy's concern about a lack of transperancey when the ingredients in our dog food changed, I don't think it is innapropriate for her to bring that up to Ashley. I think if we are going to make informed decisions to support/continue to support or choose not to support a company, that it is important that we have an understanding of how they operate and if we don't bring that topic up to discuss here, while we do have the support of a company representative and a varied group of competent consumers than we wont get the opportunity to learn, ask, share and make decisions that meet our families needs.
I am grateful for the participation and support of this discussion and I would like to validate and value everyone's feelings and experiences, I hope this can stay positive and cooperative because this is a great opportunity to learn and to share information. I am glad to be a part of a community like that.