Banfield has their own vets, but they are open 7 days a week which is also a plus for me. They are also open in the evening. The insurance only covers their own services, no other offices. I have been with the same vet there for over a year. All the staff knows us. I think they are great. They send me stuff in the mail for reminders, and every time we go in we get a follow up call the next day to see how the babies are doing. I would definitely suggest looking into it. I hate seeing posts about sick babies here, and some of it is just for lack of vaccine. It's so worth the $20 a month, I mean just think about what we spend $20 on at any given time. The up front fee is a little high, but still worth it!!
