[alaskayorkie]

Originally Posted by DBlain

I see your frustration Mike, sounds like she did a good job, but perhaps explaining that keeping the person that made the complaint in the loop will make her job easier since you will not need to keep checking in with her looking for answers. I am in sales and when someone sends me a request to quote something, I let them know I got it and am working on it and when I will have it back to them, if I don't they start calling and asking for it, so letting someone know the progress does cut down on all that, but unfortunately not everyone seems to understand that concept, perhaps you can get her to understand that.

You're right. Just something as simple as replying to my notes might have kept me from "losing it." I was doubly frustrated by not knowing if she received my emails, then either finding out she hadn't or finding out the investigation hadn't advanced since my prior conversation.

Interestingly, after I went off yesterday, she made a note in the report saying she found a way to play the video. But she had issued the Level II classification a week ago, so she was relying more on my word over his in her classification.