I see your frustration Mike, sounds like she did a good job, but perhaps explaining that keeping the person that made the complaint in the loop will make her job easier since you will not need to keep checking in with her looking for answers. I am in sales and when someone sends me a request to quote something, I let them know I got it and am working on it and when I will have it back to them, if I don't they start calling and asking for it, so letting someone know the progress does cut down on all that, but unfortunately not everyone seems to understand that concept, perhaps you can get her to understand that. |