[Rhetts_mama]

First of all, i am very sorry that Max is having problems. I can understand your worry and anxiety over what might be in his future.

After reading this tread, I am confused. Yes, it was terrible that the puppy was sold with ear infections, eye infections and coccidia. And yes, if I were a breeder I would be mortified to send a pup home like that and immediately cover costs related to those immediate needs. But lacrimal agenesis is extremely rare and not something that is routinely tested for. In fact, it's quite logical that no vet would even begin looking for it until there were repeated eye infections or an infection not responsive to antibiotics. Even then, their first diagnosis would likely be lacrimal duct stenosis and treatment would be drops and massage.

It doesn't tend to run in lines, so it wouldn't likely be something that the breeder would be aware of prior to having a pup diagnosed with it. It's not life threatening. It can lead to other problems that aren't life threatening. Treatment is expensive and time consuming. But when we buy a pup, we are agreeing to take on a pup for life and take care of what ever comes our way.

The OP knew the terms of the health guarantee before she bought the pup. Is it a great guarantee? IMO, no. I could never give a pup back and would never purchase a pup with that kind of caveat. We say here time and time again to do your research before buying a pup. Part of that research includes looking at and understanding the health guarantee. But that was the contract that was agreed to and signed. Asking that it be changed after the fact, while it might be emotionally appealing, doesn't have a whole lot of legal backing.

There are two sides to every story and we have only heard one. What ever the outcome, I hope thatMax gets the treatment he needs and lives a very happy life.